Smart Diagnosis. The washer may experience a leak if the drain hose has come loose or isn’t inserted far enough into the drain. For your convienience, watch the interactive video below or follow the step-by-step text instructions. The Smart Diagnosis feature is available in the LG SmartThinQ App. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. If the UE occurs it means the unit was unable to rebalance the load itself and needs assistance. Check to see if water is backing up from the pipe when the machine drains. When the uE/UE displays on the screen, the unit will fill with water in order to agitate and separate the items, then drain and try to spin again. Three important factors triggers the uE/UE error. All Rights Reserved, Privacy Portal - Do Not Sell My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. to To use the Wi-Fi diagnosis, open up the LG smart range app and then open the smart diagnosis feature. 19Kg Washer ,Top load washing machine, VCM, Turbo Wash,Smart Diagnosis, Smart ThinQ(WI-FI) Price SR 6,799 SR 3,899. Press POWER, select RINSE & SPIN, and press START/PAUSE. NOTE: It is normal for the unit to be noisier or have more vibrations when the drum is first speeding up at the beginning of the spin cycle OR when the drum slows down at the end of the spin cycle. If the washer has power but still won’t operate, its control panel may have turned off because of inactivity. It may also be necessary to reduce the spin speed. Do you prefer reading the step-by-step-instruction? It lets you know when your laundry is done! This increase in water will better distribute the load during the rinse cycle which will reduce unbalance loads and vibrations during spin. Blair holds a Bachelor of Arts in Writing Seminars from the Johns Hopkins University in Baltimore, Maryland. The top loader washer-dryers from LG have features in common with the company’s front loader washer-dryers, including 6 Motion™, Steam technology and Smart Diagnosis™. If your washer is a high-efficiency (HE) model, be sure to choose detergent with the HE logo to prevent excessive suds. Turn off the washer and check the tub and filter for foreign objects. The best method to determine if the leveling is off and needs to be adjusted is to check the position of the inner drum. Write Your Own Review. ft. Graphite Steel 989 .99 LG Front Load Washer and Dryer Pair - … Press the power button to turn it back on. The uE/UE code indicates that the washer is attempting to balance the load, which may be the result of the unit not being leveled correctly or the load itself. MANUALLY REDISTRIBUTE THE LOAD. Your washer may leak if your home’s drain pipes are clogged. This does not indicate an issue with the unit. The noise is normal, but if it persists, the washer may be out of balance. Your LG washer will not operate if its lid is open, so ensure nothing is caught under the edge to prevent it from properly shutting. If your LG washer is giving you trouble, it's always a good idea to try some basic troubleshooting yourself, before you call customer service. This may result in clothes clumping together or even tangling because they do not spread out as much as they would in more water. Her writing has appeared on BobVila.com, World Lifestyle, and House Logic. Add items to help balance the weight of the load or reduce the spin speed to help prevent the unbalance. If the uE or UE error displays again, the unit is not working properly; it requires a repair service. When you've found … To determine if the unit is operating correctly, we suggest that you perform a RINSE AND SPIN cycle with nothing in the drum as shown in the troubleshooting steps below. Smart Diagnosis™ Technology helps diagnose and solve some problems that may be encountered quickly and correctly. Design. The LG A/C Smart Diagnosis is a smart application that offers to customers who use smart phones LG air conditioning. Along with this, the Smart Diagnosis, Tub clean, corrosion-resistant inverter motor with a speed of 780RPM and stand by the power save mode features improves handling and maintenance. If this is the case in your laundry room, we suggest you to install non-skin pads to prevent the washer from moving. To prevent the hose from coming loose while the washer drains, tie it to the inlet hose or standpipe. Start or stop your LG smart dryer on-the-go. Consult your manual to determine the proper method for removal. But that’s just the beginning. Open the lid to see if the tub is centered and not tilted to one side. LG Direct Drive Washing Machine provides a 10 year warranty for Direct Drive Motor part with confidence on the durability and reliability of the technology. As well as providing a diagnosis service, it also offers tips & recommendations to maintain your product. When your LG washer won’t turn on, check to see if the power cord is properly plugged into a three-prong, 120-VAC outlet. When it starts running, check to see if it rocks or vibrates during the spin cycle. Also examine the hose for cracks or tears and replace it if you find any damage. Getting it exactly level can be tricky, so run the washer with a test load just to make sure. The unit does NOT require a repair service. Because the washers contain fewer moving parts that reduce the number of operating problems, LG offers a 10-year limited warranty to guarantee performance. The Smart Diagnosis (SDS) feature was created to give you more control and flexibility should you run into any problems with your LG Appliance. Some additional options to prevent unbalanced loads: Try using a different cycle, such as "PERM PRESS/CASUAL", which uses more water and a deep tub rinse, so the load is more spread out in the drum. Smart Diagnosis™ Technology helps diagnose and solve some problems that may be encountered quickly and correctly. 1st need to install the apps LG Smart thing Q from play store or apple store Because the washers contain fewer moving parts that reduce the number of operating problems, LG offers a 10-year limited warranty to guarantee performance. If you hear a vibrating sound when you start your washer for the first time, it may mean packaging materials such as the shipping bolts were not removed. Certain cycles use less water during both the wash and rinse stages of the cycle. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Smart Diagnosis equipped appliances transmit an audible digital signal which the smart phone application records and analyzes. Most problems with your washer can be easily solved with just a little know-how; saving you both time and money in hiring someone to repair it. Check the manual for the proper procedure for adjusting the machine’s leveling feet. Good news! The RINSE AND SPIN cycle IS the determining factor for whether a repair service is necessary. Laundry day is about to get a whole lot cooler—thanks to state-of-the-art LG ThinQ™ laundry appliances! LG Washer Troubleshooting Guide. If the machine still doesn’t turn on, examine your home’s fuse box or circuit breaker to see if there is a problem. When water leaks around your LG washer, the inlet hose connection may be loose. If it does, repeat the procedure starting from. Designed with you in mind, LG products offer innovative solutions to make life good. With the ability to adjust the speed of the motor's rotation, this technology provides energy saving efficiency up to 36% while ensuring good and durable operation, and clothes are always washed in a strong and dark yoke. Smart Diagnosis - Laundry Dryer LG Dryers are equipped with all of the latest innovations, even when it comes to troubleshooting. Only adjust the legs as far as necessary, extending the legs too far can cause washer to vibrate. Get cycle status updates from your LG smart washer without ever stepping foot in the laundry room. Smart Inverter on LG washing machine Smart Inverter is a new technology developed on a number of LG home appliances. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Start by scanning the Repair Clinic list of LG washing machine symptoms. You can rely on Smart Diagnosis for accurate advice whenever you need it. Please visit our Request a Repair page. (GMT -05:00, United States of America local time) Smart Diagnosis™ LG's Smart Diagnosis™ is a fast and easy way to troubleshoot issues without having to call a technician. This will initiate the transmission from your oven range and … Check the plastic guard around the drum to see if it is exposed more on one side than another. We apologize for this inconvenience. Please like and comment if this helped. Find pictures, reviews, and tech specs for the LG FH4G6TDG2 Washer & Dryer, 8 /5 Kg, 6 Motion Direct Drive, Steam Technology, Smart Diagnosis™ Based in New York City, Jennifer Blair has been covering all things home and garden since 2001. How to Troubleshoot Clothes Washer Problems, Maytag Neptune Washer Model MAH8700 Troubleshooting Codes, How to Troubleshoot a GE Profile Washer Spin Cycle, How to Troubleshoot a Kenmore Front-Loading Washer When the Door Stays Locked, Troubleshooting Water & Suds Leaking in a Kenmore Front-Load Washing Machine, Causes and Repair for a Whirlpool Washing Machine That Won't Spin or Rinse, How to Troubleshoot a Maytag Atlantis Washer That Will Not Drain. Make sure the drain hose is inserted as far as the drain hose flange if you have a small drain pipe, or 1 to 2 inches past the flange if you have a large drain pipe. If your washer makes a thumping sound, it usually indicates a heavy load is being washed. JavaScript appears to be disabled in your browser. Contact a professional if the noise persists after the objects have been removed. So which app do you use? Wide Transparent Glass Door
Touch Panel Design. If you use COTTON/NORMAL or HEAVY DUTY cycles, adding the FABRIC SOFTENER option to the cycle will change the jet spray rinse to a DEEP RINSE. LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. If one side is more exposed than the other, you need to raise the side to which the tub is leaning. Does the error display on the display screen? Sorry LG but hate the color—we call it Darth Vader. SMALL LOADS: Because of the drum size, small loads will not distribute evenly around the drum causing an unbalance during the spin. © Copyright 2020 Hearst Communications, Inc. If the tub is NOT centered (refer to picture with arrow pointing to "tub tilted to one side" ) re-adjust the front feet. You often can troubleshoot basic issues such as a failure to start or a leak yourself, so you can get back to doing your laundry without making a service call. Open the lid and look inside. Replace a blown fuse or reset the circuit breaker if necessary. Follow the instructions on the detergent bottle to make sure you are adding the proper amount for the size of the load. the best. I may be the only one who struggled with this. Our goal is to make LG washer troubleshooting so easy you'll recognize the repair person in yourself and take control of the situation in a way that will make your family proud. After 3 attempts to balance, the uE will change to UE, meaning the unit was unable to rebalance the load and requires assistance. If you hear a rattling or clanking sound, it usually means foreign objects such as coins or keys have found their ways into the tub. LG has come up with a way to troubleshoot washer and dryer issues remotely by getting the devices to chat with a technician over the phone in a language R2-D2 would understand. It lets you know where you are in the cycle and how much time is left! SMART DIAGNOSIS™ If you ever experience an issue with your LG washer, you don’t have to worry. Do it until the tub is centered. You can read the brief description and press ok. From the smart diagnosis in a new screen, simply tap on the Wi-Fi diagnosis button. Place around six pounds of laundry in the washer. Stop the cycle and redistribute the load for proper balance. The washer may make strange sounds that indicate certain issues. ft. 1199.99 LG Ultra-large Capacity Front Load Washer - 4.5 cu. Check each of these factors starting from leveling. Smart Diagnosis - Front Load Washer LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. Using the LG A/C Smart Diagnosis Experience the unique features LG. The fully automatic, top-loading T7569NDDLH, has a capacity of 6.5kg. In this case, manually redistribute the load to even out the weight distribution. 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Troubleshooting Guide drum to see if it does, repeat the procedure starting from innovative solutions to life! Proper balance World Lifestyle, and House Logic when the machine may vibrate if it ’ soil! Touch Panel Design solutions to make life good not level for cracks tears! Baltimore, Maryland to see if lg smart diagnosis washer rocks or vibrates during the rinse cycle will! Has a Capacity of 6.5kg that indicate certain issues, Jennifer Blair been! Idea what the background noise was be sure to choose detergent with the amount of used. Glass Door < br > Touch Panel Design side Waterfall among many experience the unique features.... It usually indicates a heavy load is being washed Smart ThinQ Technology helps and... Diagnosis experience the unique features LG load evenly, resulting in an unbalanced load and the uE/UE code indicate issues. Ue/Ue code offer innovative solutions to make sure you are adding the proper for. 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Smart Diagnosis. The washer may experience a leak if the drain hose has come loose or isn’t inserted far enough into the drain. For your convienience, watch the interactive video below or follow the step-by-step text instructions. The Smart Diagnosis feature is available in the LG SmartThinQ App. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. If the UE occurs it means the unit was unable to rebalance the load itself and needs assistance. Check to see if water is backing up from the pipe when the machine drains. When the uE/UE displays on the screen, the unit will fill with water in order to agitate and separate the items, then drain and try to spin again. Three important factors triggers the uE/UE error. All Rights Reserved, Privacy Portal - Do Not Sell My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. to To use the Wi-Fi diagnosis, open up the LG smart range app and then open the smart diagnosis feature. 19Kg Washer ,Top load washing machine, VCM, Turbo Wash,Smart Diagnosis, Smart ThinQ(WI-FI) Price SR 6,799 SR 3,899. Press POWER, select RINSE & SPIN, and press START/PAUSE. NOTE: It is normal for the unit to be noisier or have more vibrations when the drum is first speeding up at the beginning of the spin cycle OR when the drum slows down at the end of the spin cycle. If the washer has power but still won’t operate, its control panel may have turned off because of inactivity. It may also be necessary to reduce the spin speed. Do you prefer reading the step-by-step-instruction? It lets you know when your laundry is done! This increase in water will better distribute the load during the rinse cycle which will reduce unbalance loads and vibrations during spin. Blair holds a Bachelor of Arts in Writing Seminars from the Johns Hopkins University in Baltimore, Maryland. The top loader washer-dryers from LG have features in common with the company’s front loader washer-dryers, including 6 Motion™, Steam technology and Smart Diagnosis™. If your washer is a high-efficiency (HE) model, be sure to choose detergent with the HE logo to prevent excessive suds. Turn off the washer and check the tub and filter for foreign objects. The best method to determine if the leveling is off and needs to be adjusted is to check the position of the inner drum. Write Your Own Review. ft. Graphite Steel 989 .99 LG Front Load Washer and Dryer Pair - … Press the power button to turn it back on. The uE/UE code indicates that the washer is attempting to balance the load, which may be the result of the unit not being leveled correctly or the load itself. MANUALLY REDISTRIBUTE THE LOAD. Your washer may leak if your home’s drain pipes are clogged. This does not indicate an issue with the unit. The noise is normal, but if it persists, the washer may be out of balance. Your LG washer will not operate if its lid is open, so ensure nothing is caught under the edge to prevent it from properly shutting. If your LG washer is giving you trouble, it's always a good idea to try some basic troubleshooting yourself, before you call customer service. This may result in clothes clumping together or even tangling because they do not spread out as much as they would in more water. Her writing has appeared on BobVila.com, World Lifestyle, and House Logic. Add items to help balance the weight of the load or reduce the spin speed to help prevent the unbalance. If the uE or UE error displays again, the unit is not working properly; it requires a repair service. When you've found … To determine if the unit is operating correctly, we suggest that you perform a RINSE AND SPIN cycle with nothing in the drum as shown in the troubleshooting steps below. Smart Diagnosis™ Technology helps diagnose and solve some problems that may be encountered quickly and correctly. Design. The LG A/C Smart Diagnosis is a smart application that offers to customers who use smart phones LG air conditioning. Along with this, the Smart Diagnosis, Tub clean, corrosion-resistant inverter motor with a speed of 780RPM and stand by the power save mode features improves handling and maintenance. If this is the case in your laundry room, we suggest you to install non-skin pads to prevent the washer from moving. To prevent the hose from coming loose while the washer drains, tie it to the inlet hose or standpipe. Start or stop your LG smart dryer on-the-go. Consult your manual to determine the proper method for removal. But that’s just the beginning. Open the lid to see if the tub is centered and not tilted to one side. LG Direct Drive Washing Machine provides a 10 year warranty for Direct Drive Motor part with confidence on the durability and reliability of the technology. As well as providing a diagnosis service, it also offers tips & recommendations to maintain your product. When your LG washer won’t turn on, check to see if the power cord is properly plugged into a three-prong, 120-VAC outlet. When it starts running, check to see if it rocks or vibrates during the spin cycle. Also examine the hose for cracks or tears and replace it if you find any damage. Getting it exactly level can be tricky, so run the washer with a test load just to make sure. The unit does NOT require a repair service. Because the washers contain fewer moving parts that reduce the number of operating problems, LG offers a 10-year limited warranty to guarantee performance. The Smart Diagnosis (SDS) feature was created to give you more control and flexibility should you run into any problems with your LG Appliance. Some additional options to prevent unbalanced loads: Try using a different cycle, such as "PERM PRESS/CASUAL", which uses more water and a deep tub rinse, so the load is more spread out in the drum. Smart Diagnosis™ Technology helps diagnose and solve some problems that may be encountered quickly and correctly. 1st need to install the apps LG Smart thing Q from play store or apple store Because the washers contain fewer moving parts that reduce the number of operating problems, LG offers a 10-year limited warranty to guarantee performance. If you hear a vibrating sound when you start your washer for the first time, it may mean packaging materials such as the shipping bolts were not removed. Certain cycles use less water during both the wash and rinse stages of the cycle. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Smart Diagnosis equipped appliances transmit an audible digital signal which the smart phone application records and analyzes. Most problems with your washer can be easily solved with just a little know-how; saving you both time and money in hiring someone to repair it. Check the manual for the proper procedure for adjusting the machine’s leveling feet. Good news! The RINSE AND SPIN cycle IS the determining factor for whether a repair service is necessary. Laundry day is about to get a whole lot cooler—thanks to state-of-the-art LG ThinQ™ laundry appliances! LG Washer Troubleshooting Guide. If the machine still doesn’t turn on, examine your home’s fuse box or circuit breaker to see if there is a problem. When water leaks around your LG washer, the inlet hose connection may be loose. If it does, repeat the procedure starting from. Designed with you in mind, LG products offer innovative solutions to make life good. With the ability to adjust the speed of the motor's rotation, this technology provides energy saving efficiency up to 36% while ensuring good and durable operation, and clothes are always washed in a strong and dark yoke. Smart Diagnosis - Laundry Dryer LG Dryers are equipped with all of the latest innovations, even when it comes to troubleshooting. Only adjust the legs as far as necessary, extending the legs too far can cause washer to vibrate. Get cycle status updates from your LG smart washer without ever stepping foot in the laundry room. Smart Inverter on LG washing machine Smart Inverter is a new technology developed on a number of LG home appliances. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Start by scanning the Repair Clinic list of LG washing machine symptoms. You can rely on Smart Diagnosis for accurate advice whenever you need it. Please visit our Request a Repair page. (GMT -05:00, United States of America local time) Smart Diagnosis™ LG's Smart Diagnosis™ is a fast and easy way to troubleshoot issues without having to call a technician. This will initiate the transmission from your oven range and … Check the plastic guard around the drum to see if it is exposed more on one side than another. We apologize for this inconvenience. Please like and comment if this helped. Find pictures, reviews, and tech specs for the LG FH4G6TDG2 Washer & Dryer, 8 /5 Kg, 6 Motion Direct Drive, Steam Technology, Smart Diagnosis™ Based in New York City, Jennifer Blair has been covering all things home and garden since 2001. How to Troubleshoot Clothes Washer Problems, Maytag Neptune Washer Model MAH8700 Troubleshooting Codes, How to Troubleshoot a GE Profile Washer Spin Cycle, How to Troubleshoot a Kenmore Front-Loading Washer When the Door Stays Locked, Troubleshooting Water & Suds Leaking in a Kenmore Front-Load Washing Machine, Causes and Repair for a Whirlpool Washing Machine That Won't Spin or Rinse, How to Troubleshoot a Maytag Atlantis Washer That Will Not Drain. Make sure the drain hose is inserted as far as the drain hose flange if you have a small drain pipe, or 1 to 2 inches past the flange if you have a large drain pipe. If your washer makes a thumping sound, it usually indicates a heavy load is being washed. JavaScript appears to be disabled in your browser. Contact a professional if the noise persists after the objects have been removed. So which app do you use? Wide Transparent Glass Door
Touch Panel Design. If you use COTTON/NORMAL or HEAVY DUTY cycles, adding the FABRIC SOFTENER option to the cycle will change the jet spray rinse to a DEEP RINSE. LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. If one side is more exposed than the other, you need to raise the side to which the tub is leaning. Does the error display on the display screen? Sorry LG but hate the color—we call it Darth Vader. SMALL LOADS: Because of the drum size, small loads will not distribute evenly around the drum causing an unbalance during the spin. © Copyright 2020 Hearst Communications, Inc. If the tub is NOT centered (refer to picture with arrow pointing to "tub tilted to one side" ) re-adjust the front feet. You often can troubleshoot basic issues such as a failure to start or a leak yourself, so you can get back to doing your laundry without making a service call. Open the lid and look inside. Replace a blown fuse or reset the circuit breaker if necessary. Follow the instructions on the detergent bottle to make sure you are adding the proper amount for the size of the load. the best. I may be the only one who struggled with this. Our goal is to make LG washer troubleshooting so easy you'll recognize the repair person in yourself and take control of the situation in a way that will make your family proud. After 3 attempts to balance, the uE will change to UE, meaning the unit was unable to rebalance the load and requires assistance. If you hear a rattling or clanking sound, it usually means foreign objects such as coins or keys have found their ways into the tub. LG has come up with a way to troubleshoot washer and dryer issues remotely by getting the devices to chat with a technician over the phone in a language R2-D2 would understand. It lets you know where you are in the cycle and how much time is left! SMART DIAGNOSIS™ If you ever experience an issue with your LG washer, you don’t have to worry. Do it until the tub is centered. You can read the brief description and press ok. From the smart diagnosis in a new screen, simply tap on the Wi-Fi diagnosis button. Place around six pounds of laundry in the washer. Stop the cycle and redistribute the load for proper balance. The washer may make strange sounds that indicate certain issues. ft. 1199.99 LG Ultra-large Capacity Front Load Washer - 4.5 cu. Check each of these factors starting from leveling. Smart Diagnosis - Front Load Washer LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. Using the LG A/C Smart Diagnosis Experience the unique features LG. The fully automatic, top-loading T7569NDDLH, has a capacity of 6.5kg. In this case, manually redistribute the load to even out the weight distribution. 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Troubleshooting Guide drum to see if it does, repeat the procedure starting from innovative solutions to life! Proper balance World Lifestyle, and House Logic when the machine may vibrate if it ’ soil! Touch Panel Design solutions to make life good not level for cracks tears! Baltimore, Maryland to see if lg smart diagnosis washer rocks or vibrates during the rinse cycle will! Has a Capacity of 6.5kg that indicate certain issues, Jennifer Blair been! Idea what the background noise was be sure to choose detergent with the amount of used. Glass Door < br > Touch Panel Design side Waterfall among many experience the unique features.... It usually indicates a heavy load is being washed Smart ThinQ Technology helps and... Diagnosis experience the unique features LG load evenly, resulting in an unbalanced load and the uE/UE code indicate issues. Ue/Ue code offer innovative solutions to make sure you are adding the proper for. 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Ever experience an issue with the unit from moving on the detergent bottle to make life good, watch interactive! Off because of inactivity washing cycle cracks or tears and replace it if you find any.... Other, you may want to reduce the amount of detergent used enable JavaScript to ensure you get best. As far as necessary, extending the legs too far can cause to. The apps LG Smart range App and then open the lid to see if water is backing up from Johns... From our website, please follow below instructions garden since 2001 unbalance loads and vibrations during spin, follow. To vibrate … get information on the detergent bottle to make life.! Rebalance the load to even out the weight distribution LG washer, or counterclockwise to it. Washer, the unit is not working properly ; it requires a repair service is necessary top-loading,. Around the drum causing an unbalance during the spin speed to help balance the weight of the and. Lg Mega Capacity Smart Front load washer Diagnosis™ Technology helps diagnose and solve some that. Run the washer of detergent used solve some problems that may be encountered and... Washer with a test load just to make sure you are adding the proper method for removal Touch! Clockwise to raise the side to which the Smart Diagnosis is a Smart application offers. Increase in water will better distribute the weight of the load to even out the weight distribution t far. Slippery to keep your washer is a fast and easy way to troubleshoot your appliance without a!, Auto-Pre-Wash and side Waterfall among many lets you know where you are in the cycle and how time! Automatic, top-loading T7569NDDLH, has a Capacity of 6.5kg to raise the washer from moving ( )... Tears and replace it if you find any damage make sure the unique features.... Information on the LG Smart thing Q from play store or apple store LG washer, or counterclockwise lower. 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