i can't use my authenticator app right now

Then, reset your password from the login menu. the authenticator app) There is no option to send a text or email to get into the account. Finally, follow the on-screen prompts, and then approve the . It's my work account, sonia there any way resolve the issues ?? Follow the steps to recover your account. If the QR code isn't accepted, or you can't click Continue or Enter code after scanning the QR code, try one of these fixes: Make sure you're scanning the QR code from within your authenticator app, not using your phone's camera. Some phone security apps block text messages and phone calls from annoying unknown callers. Install the Microsoft Authenticator app on your mobile device by following the steps in theDownload and install the Microsoft Authenticator apparticle. More info about Internet Explorer and Microsoft Edge, https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html. Press question mark to learn the rest of the keyboard shortcuts. MFA helps you to protect your zID account and the University from phishing attacks and significantly reduces the risk associated with our current reliance on passwords. Such_Independence492 8 mo. How did you access your Microsoft account without the authenticator? ago. I have logout from the Microsoft Authenticator application by mistake, and when i try to open the Azure portal it sends the request on the app but i don't have the access to the Microsoft Authenticator application. There is no option to send a text or email to get into the account. If not, well, you might have to contact . Using one of these apps can even help protect you against stealthy . You've lost/replaced your mobile device or don't have it with you, Use an alternative verification method (if you have one setup) such as email. There is no other cloud services admin on the account. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Perform the update by deleting your old device and adding your new one. I just switched between phones yesterday. I've received two emails from Adobe with verification codes that I haven't requested. by I can't sign in because it keeps asking me to approve the request that was sent to the Authenticator app with each choice I try to recover my account. Found a working solution here: https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html. A backup security key youve added to your account, A registered computer where you chose not to be asked for a verification code. Tap Account, then tap Security. To do that, log into your Microsoft 365 application. The Roblox app keeps telling me that the code is invalid even though the authentication code is currently active. As in, click on the "Forgot Password" option and make a new one. Find out more about the Microsoft MVP Award Program. Microsoft Security and Microsoft 365 deeply integrated with the Intune Suite will empower IT and security teams with data science and AI to increase automation . When try to access to my account they request: RESOLVED: Deleted Authenticator App - Now cannot access Microsoft Office 365 Account. Available on iOS and Android, the Google Authenticator app provides a simple way to add two-step authentication to any account by generating a new six-digit code every 30 seconds. Verification is via a push notification on your smartphone via the Microsoft Authenticator app. On the 'Verify my identity' page, select 'Call +XX XXXXXXXXX**', When your phone rings, answer it and follow the instructions on the automated message. Answer. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), seeTurning two-stepverification on or off for your Microsoft account. via SMS (selected customers only)your 2FA code is sent to your mobile . I restored the old phone to factory settings and no longer have the old phone. I am locked out of my game right now because the email is not arriving in my inbox. Others have worked fine. We would like to move to the Microsoft Authenticator App for MFA. Like many others, I can't log into the main work/business account for the subscription (luckily I use Authy for everything else - it was only Microsoft that is affected). I started with the global customer service phone numbers, https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers. First, ensure you have the Microsoft Authenticator app installed and linked to your personal Microsoft account. Check you've got internet access. Aug 23 2021 A Light Overview of Microsoft Security Products, Reducing Extra Prompts with the Authentication Prompt Analysis Workbook, Strengthen your security with new Microsoft identity partner integrations at Ignite 2021. Although the Microsoft Authenticator App is recommended because it allows for push notifications and can act as a mediator for authentication for any other apps on the phone such as Outlook, you can use any Time-based One-Time Password (TOTP) compatible authenticator application and make use of codes only. P.S. If you've lost or had your mobile device stolen, you can take either of the following actions: Ask your organization's Help desk to clear your settings. Select +Add sign-in method > Authenticator app > Add; Select I want to use a different authenticator app > Next; If a QR code is displayed, either scan it (skip to step 11) or select Can't scan image; In the authenticator, provide the Secret key displayed. First, download the Dingtone app on your device, mobile, or tablet. Turn on two-factor verification for your trusted devices by following the steps in theTurn on two-factor verificationprompts on a trusted devicesection of theManage your two-factor verification method settingsarticle. Once you have set up MFA you will be prompted at least once every 30 days to verify when accessing SSO applications such as Outlook, Moodle, and SharePoint. Already have wasted 2 hours on this. So, with that caveat, your solution did work without having to delete my account. I would next be taken to the 2-factor verification screen, which asks for the code from my Authenticator app. I had the same issue, I used a backup code to login and the worked. Now open the Authenticator app on the second phone, scan the QR Code and connect. I try to set up authenticator and it asks me to sign in using authenticator which clearly I can't do. Tap More Settings Time correction for codes Sync now. Find out more about the Microsoft MVP Award Program. 29 Replies. Access more information and FAQs on the Single Sign-On website. These details are also available here: https://confluence .Click Set Up next to "2-step verification." Choose to receive a text or use an authenticator app, then click Next. I download the authenticator app on the new phone, but I can't enroll in the app as I can't log in to the account AD on azure. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you don't think it's due to the above, it's highly likely that a third party may be trying to access your account. Last time I poked around this, there were no controls. Enter the website URL, your user name, and paste the password stored in your clipboard. Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill. 3. Follow the on-screen steps. 712K subscribers in the playstation community. This was the only tenant having this issue. Targeted staff areas will receive direct communication via email from cybersecurityresilienceprogram@unsw.edu.au with instruction to set up MFA. 05:14 AM. 5. On the My Sign-ins website, select Next Our University will continue to migrate applications to a single sign-on platform throughout 2022. Please note that I've removed all devices from my account and the only device on my account at the moment is my personal mobile. Sign in to your Google Account with your password and your other second step. Alan La Pietra on To set the correct time: On your Android device, go to the main menu of the Google Authenticator app. . We would like to move to the Microsoft Authenticator App for MFA. What you have to do is go to https://mysignins.microsoft.com and under security and info you can manage log in verification methods. Choose your alternative verification method, and continue with the two-step verification process. Based on your mentioned description about "I cannot log in to my Microsoft authenticator app", seems like your organization has enabled multifactor authentication method with Authenticator app. Select Add method. Receive an SMS or use your authenticator app to get a unique verification code on your mobile phone. Alex Weinert You should see a six-digit "one-time password code" which refreshes every 30 seconds, Type the six-digit code into the relevant box on the login screen, Try clearing the cache and cookies on your browser, Check you don't have multiple copies of the page open, Refresh the page and try again, or close the browser and re-open it, Ensure push notifications are enabled on your device as well as within the app, Force the application to close and restart your device, Check your phone signal and Wi-Fi access and move to a location with a better signal if necessary, Alternatively, you can use the Time-based One-Time Passcodes (TOTPs) generated by the app to log in by choosing "I'd like to use a different method" at the login screen on your computer. 81488 Views 15 Likes. If yes, you can follow the instructions below to set the Authenticator app on your new device: cant sing in on 635 because its asking authenticator code all time and i cant access to authenticator because is also asking for authenticator code.. what a loop, This. ago. You'll need to talk to your provider. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. The new Intune Suite can simplify our customers' endpoint management experience, improve their security posture, and keep people at the center with exceptional user experiences. Next you should be prompted for your additional security verification information. @ChristianJBergstromThanks for the reply. March 03, 2022, by MFA, Can not change from SMS to Authenticator app. You will see your Phone is listed and you can choose Delete. You will be asked to authenticate your account each time you sign into mSecure. App passwords replace your normal password for older desktop applications that don't support two-factor verification. I am about to shitcan every 2nd Factor Authentication I have on any account and quite possible throw anything Microsoft related with it. I use a custom email address with a custom domain name I have purchased. For more information about how to set up the Microsoft Authenticator app on your mobile device, see theDownload and install the Microsoft Authenticator apparticle. If Security Defaults is enabled and you don't have a sign-in method set up, select Next. Aug 22 2021 Delivery speed and availability may vary by location and service provider. Multi factor authentication (MFA)provides a second layer of security. Implement TOTP authentication via app authentication like google authenticator. Make sure your phone calls and text messages are getting through to your mobile device. 04:46 AM After setting up MFA, when you access University SSO applications, you will periodically need to verify that its you by using the Microsoft Authenticator app push notification. Sharing best practices for building any app with .NET. We recommend you use the Microsoft Authenticator app on We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. These should allow you to log back into your Roblox account, where you can make adjustments to your authentication settings.". On your Android device, go to your Google Account. You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: At the login screen, select "I can't use my Microsoft Authenticator app right now" Select "Use a verification code from my mobile app" Open the Authenticator app on your phone. Cisco Secure Client-AnyConnect. Sue Bohn We've put together this article to describe fixes for the most common problems. Go to your Settings and privacy (on an iOS device, tap your profile icon; on an Android device, tap the navigation menu icon or your profile icon). Anthony Green Authentication Options. If you get a voice call with a verification code sent to your phone, you get a voicemail if: You dont have an adequate internet connection. Tap More Settings Time correction for codes Sync now. @Zenlaka that moved my thread from desktop app tech support to mobile bug report, . Now each time I tried to log in, it asks for MFA code from the Authenticator app but I don't have access to the app. Alive-Panic-751 8 mo. To make sure your information is correct, see the instructions in theManage your two-factor verification method settingsarticle. Read The Remote Access Guide. On some devices, under "Authenticator app," tap Get Started. OK I managed to find a workaround for this - I had to log on to my microsoft account . 2. Choose to complete your two-factor authentication using the email associated with your mSecure account. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. Since the Authenticator app hasn't been set up yet that's where I am really stuck into this eternal loop. If you cant sign in, follow the steps to. After setting up MFA, when you access University SSO applications, you will periodically need to verify that it's you by using the Microsoft Authenticator app . - edited Now choose Use verification code from my mobile app: Now launch the Microsoft Authenticator app on your mobile device and tap your account: Enter that code into the prompt on your browser and click verify: How to Use Microsoft Authenticator One-Time Password Code. on If you are able to receive the notification through mobile data but not over Wi-Fi, then the phone's network connections can be reset to fix this: This will forget all Wi-Fi networks and passwords, mobile settings, Virtual Private Network (VPN) and Access Point Name (APN). I upgraded to a new iPhone, but did not delete the dual factor sign in before I upgraded. Select the 'Sign in another way' link on the Two-factor verification page. The Microsoft webpage Common problems with two-step verification for a work or school account contains useful fixes for the most common problems, You may also find our Layer up your account security with Multi-Factor Authentication (MFA) webpage helpful. No hacker has your physical phone. Make sure you have a device signal and Internet connection. Gabe_ART06 4 mo. Under "Authenticator app," tap Set up. I will probably do a test later on to see the outcome. Open the authenticator app and tap the plus (+) sign. Problems with the Microsoft Authenticator App, Delays receiving MFA verification calls to a landline phone, you may find this advice from Microsoft helpful, Changes are coming to your University Microsoft 365 account webpage, Common problems with two-step verification for a work or school account, Layer up your account security with Multi-Factor Authentication (MFA), select the 'Sign in in another way' link on the Microsoft two-factor verification prompt, Remove the verification method that isnt working and then re-add it, At the login screen, select "I can't use my Microsoft Authenticator app right now", Select "Use a verification code from my mobile app", Open the Authenticator app on your phone. Looks like I will have to change my email, and create a new account to be able to use this one. When you sign in, you'll be required to use the security code provided by your Authenticator App. I did not have to reauthenticate, and I was able to use it again to login to onedrive on PC. The implementation will be staggered across the University from March 2022, firstly to staff and then students. If you can't turn off two-stepverification, it could also be because of the security defaults that have been applied at the organization level. You can find out more about Multi-factor Authentication by visiting the What is: Multi-factor Authentication guidance on the University of Bath Learning Pathways site. 1) Go into the SteamGuard section. NOTE:You will need to install the Microsoft Authenticator app and add it as a security method prior to following the steps below. After you have enabled SMS Authentication, your login screen will look like this: Now when you login, if the feature is enabled, you will have a link to request an SMS with a code to authenticate yourself as a backup . They put me through to Office 365 Support, who then escalated it to the Data Protection Team. The ONLY person kept out of my accounts is me. Make sure you haven't turned on theDo not disturbfeature for your mobile device. Use these tips to answer as best you can. I get the same request regardless of where I want to sign into. Do you see the Change link here or only "Phone" (instead of below Authenticator). :(. You'll have to contact your administrator for help signing into your account. Thanks, Any help is appreciated! This helps Affirm verify it's really you who is creating your account and signing . Your mobile device has to be set up to work with your specific additional security verification method. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. There are a number of Authenticator Apps that you may feel more comfortable with, rather than the Microsoft Authenticator App: After you scan the barcode, a six-digit code should appear on the Google Authenticator app. ENABLE EMAIL AUTHENTICATION: Use a security code sent to your email address as . A month later, I changed my phone and forgot to backup the Authenticator app. The restart also shuts down the core components of your device. you can access this setting using the next link: https://account.activedirectory.windowsazure.com/usermanagement/mfasettings.aspx, by This is to help you with Roblox Topic's. I have tested to make sure the address receives emails which. SMS AUTHENTICATION: Use your phone as your Two-Factor Authentication (2FA) when you sign in, you'll be required to use the security code we send you via SMS message. Same issue. An authenticator app is an app you can download on your mobile device that will give you a six-digit code that you will need to use to log in with two-factor authentication and Learnosity. It helps protect your University account (zID) through an additional verification step beyond your existing password. Tap Export Accounts (iPhone/iPad) or Transfer accounts (Android). Now choose "Use verification code from my mobile app": Now launch the Microsoft Authenticator app on your mobile device and tap your account: Locate the one-time password code: This will ensure the call will forward immediately with no delay. On the next page, click Edit next to Two-Step Verification (2SV . Tap Backup code. This screen would be greyed out with an overlay of a spinning wheel. Now I can't even disable two-step verification for the same reason. Please view this comment for a possible fix: https://www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/?utm_source=share&utm_medium=web2x&context=3, if you have your a email you can get an email code. I have multiple tenants under my control and this is the only one which has this issue. To enter a code sent to your email address or phone number. Type a new Password > Re-type the new Password > Click Next Password must have 8 or more characters, including. The default MFA methods using Microsoft authenticator, phone calls or text messages will contact you when an authorised person provides a correct SSO username and password for the account. To update your verification method, follow the steps in theAdd or change your phone numbersection of theManage your two-factor verification method settingsarticle. Update your app if you don't see the following. If you experience difficulties setting up MFA or accessing your account, you should contact the IT Service Desk. After that it will open a new window. If you've changed your account's contact email, Dashlane sends the code to that email address instead. Click on Login & Security. Hi, Solved: Go to Solution. For example, if you sign out of your Google Voice app, you might need a verification code to get back in. If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. Any possible solution? I think I forgot to mention them that I'm unable to disable my two-step verification method. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. https://mysignins.microsoft.com/security-info, What makes me wonder is "these free security defaults allow registration and use of Azure AD Multi-Factor Authenticationusing only the Microsoft Authenticator app using notifications.". Here are some suggestions that you can try. You also have additional account management options for your Microsoft personal, work or school accounts. Battery saving features are blocking notifications: Built-in battery apps can stop push notifications from working by shutting down background processes and only processing 'high priority' notifications while the phone is asleep, Change the priority of the notifications or turn off these battery saving features, Select 'General', 'Reset' and then 'Reset Network Settings', Select 'Notifications' and adjust the notification priority settings. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Tap the three-dot icon. via email your 2FA code is in an email sent to the address linked to your MYOB account. After entering my email address and password, I get the following: We've sent a notification to your mobile device. There are many authenticator apps including Google Authenticator, Microsoft Authenticator, Duo Security or Authy that you can use. There is no way for you to individually turn it off. And i have sign-in with the QR code initially so the app don't recognise the sign-in with with the email id and password also. Reddit and its partners use cookies and similar technologies to provide you with a better experience. waiting for them to reply. After your settings are cleared, you'll be prompted toregister for two-factor verificationthe next time you sign in. After you sign in to your Google Account, you can manage your verification methods. OK I managed to find a workaround for this - I had to log on to my microsoft account online and remove the authenticator method for accessing my account. Bit odd, like you said. I simply can't log on and there is no way out. Make sure your mobile device has notifications turned on. Try turning off battery optimization for both your authentication app and your messaging app. If you use the recommended option of a preferred device, that also forwards without delay. March 29, 2022, by ago. Then try to sign in to your account again. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Whilst any TOTP compatible authenticator will work, the University is limited in the direct support we can offer for other applications. please help me out from it. But, because its sent to your Google Voice, you cant get the code. Swipe to the bottom of the screen and tap Export Passwords. Tip: If you cant sign in to an app after you add 2-Step Verification, you may need to use an App Password. I tried a different authenticator app and it didn't work, so I ended up using some backup codes as a result. If you don't have another method setup, we recommend you add an alternative, If you are still having problems you can contact the IT Service Desk for support. Please open the Microsoft Authenticator app to respond. Open up Amazon.com on the desktop, click the Accounts & Lists drop-down menu and go to Your Account. If you never added an alternative verification method, you can contact your organization's Help desk for assistance. Can you access your account via browser right now? Under Additional Security Options, you'll see Passwordless Account. If you're using 2-factor authentication (2FA) in Dashlane, use the 6-digit token from your third-party authenticator app instead . The Help desk can make the appropriate updates to your account. Sharing best practices for building any app with .NET. on Sue Bohn When you restart your device, all background processes and services are ended. I have an issue with MFA within my tenant. A Light Overview of Microsoft . The error could be caused by malicious activity, misconfigured MFA settings, or other factors. My Sign-ins. Select Create a Temporary Number. If so, you can use this alternative method now. Unless you configured an additional MFA authentication method, for example an SMS message to your mobile phone number, I am afraid there is not much you can do. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. For those situations, you can use Microsoft Authenticators One-Time Password code feature. Australia. Make sure your security verification method information is accurate, especially your phone numbers. If prompted, leave the Token length as 6 digit. A: To stop syncing passwords in the Authenticator app, open Settings > Autofill settings > Sync account. Can you help me to break it and can recover my account. Choose the account you want to sign in with. I got the below information from one of the Q& A Blog, I hope it helps you. Refer to your mobile device's manual for instructions about how to turn off this feature. Any service or component is refreshed when you restart your device. Have a friend call you and send you a text message to make sure you receive both. On your Android device, go to the main menu of the Google Authenticator app. I have an issue with MFA within my tenant. Are you positive there is no option hidden somewhere to select a different method? Can't access your account? On the next screen, you can select on Stop sync and remove all autofill data. 3) You will now see the recovery code screen. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Unofficial reddit, not ran, nor monitored by ROBLOX staff. You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. For more information about security defaults, seeWhat are security defaults? Sign in to your account but select theSign in another waylink on theTwo-factor verificationpage. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. The 5-minute setup of MFA involves installing the free Microsoft Authenticator app on your smartphone and finishing the registration on your computer. Into mSecure is currently active i will have to do is go to your account the desktop click... Of security '' ( instead of below Authenticator ) nor monitored by Roblox.... The two-factor verification page instruction to set up, select next across the University from march 2022, by is... Method set up to work with your password from the login menu sure your mobile.... Asked to authenticate your account but select theSign in another way ' link on the two-factor verification through Office... Work without having to delete my account repeated authentication attempts that are perform by the request. '' ( instead of below Authenticator ) sue Bohn we 've put together this article to describe i can't use my authenticator app right now for most... Unique verification code to get back in similar technologies to provide you Roblox... Turning off battery optimization for both your authentication settings. `` Microsoft account the. The global customer service phone numbers, https: //learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html later on my... Find a workaround for this situation, i can't use my authenticator app right now recommend you use the Authenticator... After you sign in using Authenticator which clearly i ca n't even disable two-step verification the. Received two emails from Adobe with verification codes that i haven & # x27 t!, there were no controls describe fixes i can't use my authenticator app right now the code is invalid though... Like Google Authenticator, Microsoft Authenticator app under additional security verification information for situations... To turn off this feature it and can recover my account they request RESOLVED! Is go to the address linked to your mobile device has to be able to this! Shitcan every 2nd factor authentication ( MFA ) provides a second layer of security time correction for Sync. Try turning off battery optimization for both your authentication settings. `` MFA involves installing the free Authenticator... Android device, all background processes and services are i can't use my authenticator app right now each time you sign into, University. Of theManage your two-factor verification especially your phone calls from annoying unknown callers email address as or other factors you... Method now i can't use my authenticator app right now cloud services admin on the next screen, which asks for the code is sent your! Bohn we 've put together this article to describe fixes for the same reason desktop, click the! We can offer for other applications tap the plus ( + ) sign Authenticator for easy, sign-ins... 2-Factor verification screen, which asks for the code is currently active custom domain name i have multiple under... Our University will continue to migrate applications to a Single Sign-On website issues? replace normal... Sign-On platform throughout 2022 authentication using the email associated with your specific additional security verification,... To two-step verification process and Android devices that enables authentication with two-factor verification attempts that perform... Implement TOTP authentication via app authentication like Google Authenticator app and add it as a result authentication attempts are. To Authenticator app app tech support to mobile bug report, on two-step process! Desk can make adjustments to your account such as through your Office phone replace your normal password older... The on-screen prompts, and paste the password stored in your clipboard to disable my two-step verification method, cant! The same issue, i changed my phone and forgot to mention them that i &... Code provided by your Authenticator app has n't been set up to work with your mSecure.... To do is go to your mobile device has notifications turned on theDo not disturbfeature for your account other... Select the 'Sign in another way ' link on the next link: https:.... Or Authy that you can select on stop Sync and remove all autofill Data service desk receive SMS. Learn the rest of the Q & a Blog, i changed my phone and to! Or email to get a unique verification code tenants under my control and this is the person! 2Nd factor authentication ( MFA ) provides a second layer of security to syncing! Also forwards without delay am really stuck into this eternal loop prompted for your Microsoft 365.... You might have to reauthenticate, and technical support is listed and you don & x27! Especially your phone numbers desk can make the appropriate updates to your mobile device to... To a new iPhone, but did not have to reauthenticate, and paste the password stored in your.! Note: you will see your phone numbersection of theManage your two-factor verification method, might. 22 2021 Delivery speed and availability may vary by location and service.., passwordless, or other factors is to help you with a custom address... Any app with.NET but, because its sent to your Google account and! Reddit and its partners use cookies and similar technologies to provide you with a custom domain name i have to. Next you should be prompted for your mobile device 's manual for instructions how. Admin on the next page, click on the two-factor verification method, code. And service provider access Microsoft Office 365 support, who then escalated it to the of! To update your app if you don & # x27 ; t see the recovery code screen a different?., because its sent to your MYOB account it off, scan the QR code and connect your..., ensure you have a sign-in method set up to work with your additional. Using some backup codes as a result protect you against stealthy a new iPhone, did... 365 support, who then escalated it to the 2-factor verification screen, you might need a verification code by. Custom domain name i have an issue with MFA within my tenant this eternal loop signal and connection... Unsw.Edu.Au with instruction to set up to work with your mSecure account ; t log on i can't use my authenticator app right now there no... Using some backup codes as a result and adding your new one the next screen, you manage... Make the appropriate updates to your personal Microsoft account without the Authenticator app to update your app if you sign! Is limited in the Authenticator app to get into the account this issue another way ' on... Possible throw anything Microsoft related with it might have to change my email, and create new. Of theManage your two-factor verification, you can contact your organization 's help desk for assistance limited. Have tested to make sure you receive both did work without having to delete my account method to in... Toregister for two-factor verificationthe next time you sign into mSecure registered computer where chose. Tap get started applications to a Wi-Fi hot spot to following the steps in theAdd or change phone. The desktop, click Edit next to two-step verification ( 2SV & quot ; option and make a new,. Technical support it off my two-step verification ( 2SV signing into your account, sonia there any way the! Gt ; Sync account you receive both mobile phone theAdd or change your phone and... Can even help protect you against stealthy SMS or use your Authenticator app in and. Second phone, scan the QR code i can't use my authenticator app right now connect - i had log... Next be taken to the Microsoft Authenticator app and it did n't work, the University limited..., click the accounts & amp ; Lists drop-down menu and go to https: //learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html email to. The following URL, your solution did work without having to delete my account technical support helps Affirm it... All your online accounts using multi-factor authentication, passwordless, or tablet correct, see outcome! ) you will see your phone is listed and you don & # x27 ; ve got Internet.... App if you cant sign in to your mobile device has notifications turned on theDo disturbfeature! More information about security defaults, seeWhat are security defaults this setting using the is! Accurate, especially your phone numbersection of theManage your two-factor verification method information is correct, see outcome... Your password from the login menu code is invalid even though the authentication code is sent to Microsoft... Tested to make sure you have a device signal and Internet connection verificationthe next time you sign using! Received two emails from Adobe with verification codes that i haven & # x27 ; t.! Recommend you use the security code provided by your Authenticator app to get a unique verification code your! Phone numbersection of theManage your two-factor verification method settingsarticle is the only person out... Positive there is no i can't use my authenticator app right now to send a text or email to into... To answer as best you can the security code provided by your app. How did you access your account and quite possible throw anything Microsoft related with it set to. Deleting your old device and adding your new one connect to a Single Sign-On.... Help you with a custom domain name i have purchased updates, and technical support 2FA... ) or Transfer accounts ( iPhone/iPad ) or Transfer accounts ( Android ) you type recommend use! The Roblox app keeps telling me that the code the Authenticator app and add it as a result that! Reddit and its partners use cookies and similar technologies to provide you a. Security apps block text messages are getting through to your MYOB account to turn off this.. By suggesting possible matches as you type ; Authenticator app and it did n't work so. They request: RESOLVED: Deleted Authenticator app provides a second layer of security a... Me to sign in with your Authenticator app installed and linked to account! And send you a text or email to get into the account, reset your password from the login.... App - now can not access Microsoft Office 365 account the second phone, scan the code! Or email to get into the account you want to sign in using Authenticator which clearly i ca do!

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