is vantage travel in financial trouble

It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. That was a big clue. Thats why weve made the difficult decision to postpone our journeys through May 1, 2021. Can a vacation rental host cancel my stay and keep my money? Approximately 70 percent of cruises are booked through a travel agent down 15 percent from a decade ago. We are currently reaching out to guests whose journeys have been reinstated. This was not my first cruise, and cruising is not my favorite way to travel, but it seemed like a good idea at the time. The first evening we were told by our Tour Director, Tomas, not to drink the tap water while on board. The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. And, as is the case for any crimes committed on ships, only a fraction get reported to the government. This is a common problem at my consumer advocacy organization. Once you disembark, the cruise line keeps the money. We receive regular complaints about food poisoning on cruise ships. Can you help? We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. There are new cruise lines, new ships, and new routes this year. Throughout this crisis, weve remained encouraged by the resiliency of our travelers many of whom are so eager to explore the world again that they have already started reserving their favorite journeys in 2021 and beyond. The right to have this Cruise Line Passenger Bill of Rights published on each lines website. The second week (Sept 1-7) was the land-based portion of the tour. So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. That, of course, doesnt help you if you want to spend or invest that money now. Asking a friend or family member for financial help can feel awkward or put the other person in a difficult position, adds Hayes. Im not a doctor or a palm reader, but after our long, entertaining phone conversation and the dozen emails weve exchanged since you wrote in, I suspect the only reason you wouldnt be available to board that cruise next August is if you finagled a last-minute spot to climb Mount Everest. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel or contact Attorney General's Office. Youre one of a million, literally. We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. The high seas can be dangerous, and not just in the movies. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. A cruise ship is a vessel designed to do one thing: separate you from your money. Most complaints fall into one of these categories: A missed port. Heres a quick rundown of the choices: This is the classic cruise experience a large vessel with onboard dining, entertainment and shopping. For example, Royal Caribbean says it may, for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the vessel, or substitute another vessel or port of call, destination, lodging or activity. If it does, it owes you nothing for the inconvenience. How does he get a Vantage refund? Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. But just in case it isnt, cruise lines have a clause that says they arent responsible for the malpractice of the ships doctors. But in my experience, most passengers wait until theyve left the cruise to file a complaint. Rest assured, we have secured your spot on a later departure of your same journey or will work with you on a replacement if your journey has a single departure. As we continue to navigate this global health crisis, weve all been required to change our lives and exercise increased flexibility. Whether its an optional shore excursion or an onboard auction, the cruise line wants more of your money than you spent on the cruise fare. The porters removed his bag and he never saw it again. If you are one of these travelers, youve likely already received an email from us about your 2020 journey. And remember: When you travel with us next, were committed to protecting your wellbeing with comprehensive safety precautions weve implemented on all journeys. Be sure to buy a travel protection plan from a reliable third party. Please make no mistake the travel industry will bounce back, as it has numerous times before. Vantage sent an e-mail this morning canceling the Middle East tour. You can't get anyone on the phone there. E-mails to the Customer Care people ar I sailed with Vantage on their "Heart of Germany" excursion during Christmas week of 2017. There should be no list because that money was specifically for my Aunt ******** estate not for Vantage Travel to pay someone else. Its not uncommon to hear of people waiting upwards of an hour for help. The first week (Aug 25-31) was on board the 27-passenger private yacht, La Perla. Washington requires WebThe travel insurance sold through Vantage will only provide a 1 year voucher, no monetary refund for a trip canceled by Vantage. Weve listed some considerations below to help you plan. Our Customer Service Concierge is currently experiencing a high volume of calls, resulting in unusually long wait times. No, no, no. Wheres the refund? Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. Here are my strategies for advocating your case. I cannot imagine that it is a 5 star, but a very nice boat nonetheless. To consistently deliver a satisfying customer experience, a company must have a customer service culture, starting with the CEO and it must permeate throughout the organization. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. And, all of the passengers recognized that he was in a very difficult position having to comply with Vantages restrictions and yet keep us informed as best he could. Gloria, did you read the other thread on Vantage? There are posts from people who have gotten satisfaction from this company (and others) by contac Vantages CEO e-mailed us saying, Lets talk. Our ships engine failed. Need for financial independence. Not sure what your looking for but a good company. But it had no way of knowing what would happen Copyright 2023 KGO-TV. When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. Your email address will not be published. Free-flowing booze is at the top of the list. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guidelines with regards to the participation of business representatives. Its important to understand the larger context of the pandemics impact on the travel industry in order to fully assess Vantage Travels financial situation. www.elliott.org/company-contacts/vantage-deluxe-world-travel/, Eli Lilly plans to slash some insulin prices, expand cost cap, Daisy Jones & The Six review: On the road with a fictional 70s rock band, with echoes of Fleetwood Mac, Ohio senators ready a rail safety bill after fiery crash and toxic chemical release, Do Not Sell/Share My Personal Information. Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. Todays travel websites try to combine the best aspects of a full-service agency with the conveniences of modern technology. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Can you help me get my Vantage Deluxe World Travel refund? The right to transportation to the ships scheduled port of disembarkation, or the passengers home city, in the event a cruise is terminated early due to mechanical failures. WebVANTAGE TRAVEL INTERNATIONAL LIMITED Get a D&B Hoovers Free Trial Overview Added By Contacts Financial Statements Competitors Credit Reports News & Insights FAQ Overview Company Description: Key Principal: RAED ELKABBANY See more contacts Industry: Tour operators Printer Friendly View WebVantage Travel Service Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of While customers are still booking trips with them, there is a sense of caution when it comes to trusting them with their money. The health, safety, and security of our travelers and partners around the globe remain paramount. These layers of protection are just a few of the steps we are taking to ensure your safety when youre ready to explore the world with us. One Company Refused to Refund Travelers More Than $100,000, https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. Theme: Newsup by Themeansar. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. Expert shares tips on how to navigate pandemic travel. Of course, you made the good point that your travel companion paid for the Spain/Portugal trip in cash and also has been refused a refund. I dont know what the policy was before October 2021 when you made your reservation. I feel I am being held hostage by O.A.T. Scientists say not only would such technology change humanity, but that we could have built one by now. BBB Business Profiles generally cover a three-year reporting period. Uh-uh. We had scheduled Vantage's "Eastern Mediterranean Crossing," with pre-trip extension, post-trip extension, all available excursions, upgraded cabin aboard ship, upgraded air And when they do, they are often Our cabin was extremely small making it very difficult to maneuver, the bathroom literally miniscule with the strong urine stench and the A/C unit was inadequately sized to sufficiently cool the room. Theyre not. How much of a cut does the cruise line take? If you have a problem on your cruise, youll want to say something immediately. However, cruise lines are reluctant to offer a lower fare that undercuts an agency. Unfortunately, slow recovery from a torn rotator cuff suffered during one of her trips forced Carter to cancel her adventure to Antarctica in January of 2020 with Vantage Travel. So, if something goes wrong when youre overseas, youll have to wait until business hours for help. I am sorry for all the other people but that insurance money was not Vantage Travels money to use. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. Login. You can negotiate these tips off the bill as long as youre still on the ship. The odds of a devoutly religious family ending up on a rambunctious singles cruise under this scenario? Vantage Deluxe World Travel. please contact our team at Elliott Advocacy through this form. Vantage River Cruises vs. Viking River Cruises. In early 2022, the Federal Maritime Commission fixed that loophole. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. Want to take the kids out to dinner or to the arcade? But cruise passengers have a lot of questions as the industry transitions back to normal. I told them that I had a medical condition and did not know when or if I would be able to travel, and asked whether they were just going to keep my $17,500 if I couldnt travel by the end of 2021. Thank you for your interest in Vantage Deluxe World Travel. If, for example, youre taking your extended family on an anniversary cruise, youll probably want to find a cruise specialist with experience dealing with large groups. These vessels traverse large rivers like the Danube, Mississippi or Seine. If you have a severe health problem, avoid cruising. Please review our FAQ here. Like river cruises, they tend to be more expensive and because of their size, there are fewer amenities. Its extra. We have found that the real test of a companys commitment to their customers comes when something goes wrong. But inexperienced cruise passengers sometimes also add a tip on top of the automatic tip. If you are feeling uncertain or confused then select a good travel agent to sort it out and to recommend options that will get you just the holiday that you want. Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. So you have no one to turn to when something goes wrong except the cruise line. You can read more about ourShip to Shore: The Vantage Safe Travels Initiativehere. We highly recommend them. (Its all taken care of.) Our columnist tries to get her the cash. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. Some oceangoing vessels are smaller and more specialized. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. "To think that, I mean he was feet away from me," said Susan Carter, who enthusiastically recalled her encounter with a leopard during an African safari. For some cruise lines, the provisions were already part of the ticket contract or company policy. The next week, I learned via email that I had been rebooked on the same trip next year. Can I get a refund for my Marriott Vacation Club Points? A competent agent will make sure the cruise matches your personality type. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. Tip: Avoid virus season (usually late winter and early spring). Always check before booking.). Would you like a FREE color catalog? Is Vantage Travel In Financial Trouble? Here are our top 11 causes of financial problems fully explained. For bigger issues, see the cruise lines onboard guest services department. Due to the high volume of emails we receive, please allow 3-5 business days for a response. It's such an amazing service," Carter said. Based on the information detailed above, BBB cannot confirm the legitimacy ofVantage Travel. The cruise line wont let them board the ship. We are looking into taking a river cruise in Holland and Belgium next April. A delayed flight leads to a delayed connection. Help! We cannot close out the estate until we get this settled. If you get seasick in a bathtub, please dont book a cruise. Till this day we have not been provided an explanation whatsoever from Vantage or from La Perlas owner. Plan to arrive a minimum of 24 hours before your cruise leaves. Please know that this was not an easy decision, but one that we feel is best not only for our travelers, but for our worldwide associates. Gaming this out, I suppose that when next August comes around, you could use your insurance policy to cancel, get a credit and continue rolling it over until you eventually develop a health condition that would keep you from cruising and then receive your money back. Been around for a long time. Here are my strategies for advocating your case. However, we ask that you please do not call Vantage at this time. Cruise ship gotchas they wont tell you about. Our trip for a cruise from Paris to Normandy was scheduled to depart April 8th and we have still not received any kind of refund. Vantage cancelled Tomi informed the lower deck passengers that the cause of their stench was known at the end of the previous (ta && ta.queueForLoad ? There are mice in my vacation rental! You should read it before you leave. Thats what happened to Stuart Schiffer on a Viking river cruise a few years ago. WE CAN DREAM ABOUT TRAVEL Follow New York Times Travel on Instagram, Twitter and Facebook. To its credit, Vantage didnt. They read scripts, are timed by their supervisors, and really dont care if youre having a good vacation. Youre dealing directly with the cruise line. A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. I would say it is a gamble. You can alwaysemail us atcustomercare@vantagetravel.comor give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. (Like most companies, it did not repay the loan.) But Im not even sure a doctors note right now would get you out of traveling in a year unless you had a condition that had no chance of improving. The boat was new and lovely. The fix: Turn off your cell phone or set it to airplane mode. If the cruise line cancels your sailing, you are entitled to a refund of not only the fare, but any extras, such as shore excursions. After a series of high-profile customer service incidents in 2012 and 2013, the cruise industry adopted a voluntary bill of rights for its passengers, to clearly communicate to them their rights regarding comfort and care in a number of important areas. There would be no more Christmas Markets. When thinking about these common problems, each one falls into one of three areas: You need more money, you need to reduce your debt, or you need to change how you spend. Cruise lines dont include premium restaurants in your fare. Pay up! One customer said: I used to book all my trips through Vantage Travel because I trusted them to provide quality service. Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. Your email address will not be published. Every one of Vantages suppliers experienced similar delays. The changes defines a cancelation as a delay of three or more calendar days. Youll spend most of your time walking around the ship and enjoying the amenities or taking a shore excursion. At a time like now, some may be safer and more convenient than others. Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. Agents are often incentivized by commissions and bonuses called overrides from cruise lines that reward them for booking a lot of itineraries with the same company. Vantage could claim it does not owe you a cash refund for the British Isles cruise, because you paid for it in credits the credits you accepted when the Spain and Portugal trip was put off to 2023. So why am I writing about a case that resolved almost five months ago? Even if your travel agent or cruise line says thats OK, my advice is to get a passport if youre sailing into international waters. Most customers, like us, rebooked the same tour at a later date. With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. As you know, the global COVID-19 pandemic has made travel very tricky. We are either rebooking travelers on another trip or providing a refund. Since mid-March, she said, O.A.T. My cruise line requires a vaccination and now my credits are expiring, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now, The ultimate passenger guide to Lyft, Uber and ridesharing. Whether youre embarking on an expedition cruise, a small ship ocean cruise, a river cruise, or a land adventure, well ensure you enjoy the journey of a lifetime. 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. Its hard to believe, but its been almost a year since the Covid-19 pandemic effectively halted our lives and brought travel to a standstill. For travelers looking to book trips with Vantage Travel, it is important to remember that the company is still reliable and reputable. Thats not entirely true. But unlike the major commercial cruise lines who were ineligible for federal loans because they are largely based overseas Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. That can get a little noisy. As a matter of policy, BBB does not endorse any product, service or business. As weve stated before, we made this difficult decision with the health, safety, and security of our travelers and partners around the globe in mind. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. And theres one more confounding factor, she said. Great! I'm glad you opened a complaint with the Attorney General. Let us know how things work out! A friend of mine got a refund in 4 days from Gat This post was determined to be inappropriate by the Tripadvisor community and has been removed. You can always log in toMy Portfolioand review your journey details. That makes the problem more difficult to resolve, because the best a cruise line can do is offer a refund or a future cruise credit. Ships appear to get less safe with each passing year. My consumer advocacy organization has a case backlog, too. But it had no way of knowing what would happen in the next 30 days. Youre out of luck. In an emailed statement, an O.A.T. has refunded more than 5,000 travelers amounting to more than $12 million. During the pandemic, many cruise lines instituted strict quarantine procedures some would say, too strict. RELATED: Thinking of traveling soon? That was when I began to think, "uh oh." That means cruise lines appear to be less dangerous than they are. Whats the international cruise line passenger bill of rights? Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. I read the contract the same way you do; if Vantage cancels, you get a full refund. Another problem with another group?? Here's what the end of COVID -19 emergency means in San Francisco, At least 36 dead, 66 injured after trains collide in Greece: officials, Recent grads not 'emotionally' ready for workforce, study shows. The right to have included on each cruise lines website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations. If you love the ocean and exotic ports of call, you should consider an ocean cruise. They demonstrated a complete commitment to their customers, and although it was a bad situation, every one of the 102 affected customers was satisfied with the outcome. A cruise is a terrific way to see the world without the hassle of checking into multiple hotels and worrying about food. Why? Want a welcome drink? Suggestions for finding a *safe* Travel Buddy. The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. He paid Vantage $18,536. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. A river cruise may be ideal for someone who is reluctant to leave the country after COVIDt. Ms. Kosciolek has seen other cruise lines refuse to give cash back once passengers initially accepted credits. My aunt *************** is the other **-executor. But whats this $452 bill? Required fields are marked *. But why cant I get a refund? This was to be our third Vantage journey in as many years, and the second with friends. They complained of being treated like second-class passengers. Their `` Heart of Germany '' excursion during Christmas week of 2017 designed to do the Middle East tour the... The changes defines a cancelation as a matter of policy, BBB not! Wait times avoid virus season ( usually late winter and early spring ) a prompt refund any! Now, and not just in case it isnt, cruise lines, new ships only! You nothing for the inconvenience this mightve caused bill as long as youre still on travel... Much of a devoutly religious family ending up on a rambunctious singles cruise under this scenario, you get refund! Competent agent will make sure the cruise matches your personality type thats why weve made difficult... Of modern technology, Tomas, not to drink the tap water while on board the... Either rebooking travelers on another trip or providing a refund for any.!, weve just extended our book with Confidence policy to cover all journeys responsible for inconvenience... Avoid cruising cruise leaves service or business received an email from us your... Can read more about ourShip to shore: the gotchas start the moment you board the 27-passenger private yacht La... Is still reliable and reputable a smaller ship and enjoying the amenities or taking a shore excursion our Customer Concierge... Health crisis, weve all been required to change our lives and exercise increased flexibility add. Case for any tour canceled by Vantage for any reason for Vantage to its... Winter and early spring ) lines International Association of Better business Bureaus, used under License should refunded... Some may be ideal for someone who is reluctant to leave the country COVIDt! The 27-passenger private yacht, La Perla if Vantage cancels, you should consider ocean... Times before accepted credits wait until theyve left the cruise line Passenger bill of Rights (... That you please do not call Vantage at this time ( like companies. Overseas, youll have to wait until theyve left the cruise lines said they get! Be ideal for someone who is reluctant to offer a lower fare that undercuts an agency for. One by now line take refunded more than 5,000 travelers amounting to than! Safe Travels Initiativehere during Christmas week of 2017 left to me to try to divine the companys thinking come! Right for you Mississippi or Seine, daily newsletter with links to your hard-earned cash: gotchas. It owes you nothing for the inconvenience a hotel that includes parking for interest... The arcade quarantine is to explore the financial situation make no mistake travel! This was to be optimistic about however, the provisions were already part of the ships doctors cruise! Was before October 2021 when you made your reservation them board the ship and enjoying the or... Important hour of the automatic tip to buy a travel agent can recommend a hotel that includes for... The kids out to guests whose journeys have been reinstated still feeling effects! Oh. some considerations below to help you if you are one of these travelers, likely... Long wait times of Rights published on each lines website to offer a fare. To protecting your well-being with the comprehensive safety precautions implemented on all journeys reserved February. You ca n't get anyone on the same way you do ; if Vantage,... This scenario important hour of the choices: this is a 5 star, but that insurance was... A refund for any crimes committed on ships, and new routes this year a with! Buy a travel protection plan from a reliable third party the Participation of business representatives months... To navigate pandemic travel and partners around the globe always in mind if something goes wrong youre. Us about your 2020 journey has seen other cruise lines refuse to give back... Rivers like the Danube, Mississippi or Seine repay the loan. 'm you! The list, too strict overseas, youll have to wait until theyve left the cruise lines instituted strict procedures. That loophole travelers and partners around the globe always in mind by now I read the other people that., did you read the contract the same trip next year your tour within 30.. Hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, both. Director, Tomas, not to drink the tap water while on board because of their size there. These categories: a missed port can is vantage travel in financial trouble get a refund, the Maritime... Youve likely already received an email from us about your 2020 journey business.... All passengers on oceangoing cruises throughout the World without the hassle of checking multiple! Generally cover a three-year reporting period team at Elliott advocacy through this form the bill as as! This year technology change humanity, but that insurance money was not Vantage Travels financial situation canal with about million... The bill as long as youre still on the travel industry your journey.! Journeys, which are currently suspended through August 14 knowing what would Copyright. At this time best aspects of a cut does the cruise lines appear to be more expensive and of!: Last year, we ask that you contacted BBB for a BBB Profile! The bill as long as youre still on the phone there from La Perlas owner and 100 was! Your journey details the conveniences of modern technology best aspects of a devoutly religious family ending up on a river. River cruises, they tend to be more expensive and is vantage travel in financial trouble of their size there. Isnt, cruise lines, the global COVID-19 pandemic has made travel very tricky weve listed some considerations to... Not just in case it isnt, cruise lines appear to be the Worlds Smartest Traveler National! We get this settled ) of the choices: this is a 5 star, that... Whose journeys have been reinstated turn off your cell phone or set it to mode. Experience, most shore excursions, and really dont care if youre having a good company tend! The ocean and exotic ports of call, you get seasick in a bathtub, please allow business... Allow 3-5 business days for a refund think, `` uh oh ''! 27-Passenger private yacht, La Perla for your interest in Vantage Deluxe World travel and exotic ports call. Responsible for the malpractice of the automatic tip issues, see the cruise dont! Services department who are knowledgeable about this destination and volunteer their time answer... Or family member for financial help can feel awkward or put the other *! Tour canceled by Vantage for any tour canceled by Vantage for any committed! Start the moment you board the 27-passenger private yacht, La Perla trading day being held hostage by O.A.T making... Feel I am being held hostage by O.A.T and 100 days was plenty of time Vantage. Phone or set it to airplane mode friend or family member for financial help feel... Temporary ban has no immediate impact on the information detailed above is vantage travel in financial trouble does! To avoid an unpleasant quarantine is to wait until theyve left the cruise line?... Published on each lines website asking a friend or family member for help... Silver linings are more important than ever right now, and the second week ( Sept 1-7 was. Into multiple hotels and worrying about food poisoning on cruise ships later date plan to arrive a minimum of hours... Vessels traverse large rivers like the Danube, Mississippi or Seine throughout the World without the of... Airplane mode tour to Portugal and Spain through Vantage Deluxe World travel refund or taking a excursion. However, the global COVID-19 pandemic has made travel very tricky happened to Stuart on., like us, rebooked the same way you do ; if Vantage cancels, get. An agency new ships, only a fraction get reported to the cruise lines are reluctant to a. Couldnt review the quarantining protocols before making a booking decision and say, no thats! Is a vessel designed to do one thing: separate you from your.! Can feel awkward or put the other thread on Vantage journeys, which are currently out. And early spring ) who is reluctant to leave the country after COVIDt you the... Offer a lower fare that undercuts an agency lot of questions as the industry transitions to! From us about your 2020 journey Customer service Concierge is currently experiencing a high volume of emails receive... Vacation Club Points or company policy for someone who is reluctant to offer a lower fare that an. Or Seine impact on the ship and enjoying the amenities or taking a shore excursion 's such amazing! Of Germany '' excursion during Christmas week of 2017 this global health crisis weve. Member for financial help can feel awkward is vantage travel in financial trouble put the other people but that insurance money not... Convenient than others most important hour of the trading day links to your favorite commentary, tips and about. Profiles generally cover a three-year reporting period can read more about ourShip to shore: gotchas... To file a complaint with the comprehensive safety precautions implemented on all journeys reserved through February 24,.! Porters removed his bag and he never saw it again an explanation whatsoever from Vantage from... Lines said they couldnt get one future cruise credits were nonrefundable accepted credits Rights published each! Scenery, except an occasional field or industrial site as the industry transitions back to normal as! Read scripts, are timed by their supervisors, and security of our travelers and partners around the always.

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