servicenow set variable based on another variable

Theyre saying the source evaluates each line and actually executes them all, so my loop will eliminate that "problem" (if you consider it an issue). After we made some base categories lets make some matching subcategories. eference qualifiers are a powerful tool that every ServiceNow administrator and consultant should have in their tool belt. You might try implementing the same thing at https://demo.service-now.com and see if you can get it to work there first. Often times a good client script may not run simply because another one is breaking and stopping all client-side processing. When I apply this solution, i cant see my filter and my list collector ? Create a field called something like "Status" and put that field's card on your form. Linux is a registered trademark of Linus Torvalds. No particular reason. as you see the second variables depends on the first one. The load order was changed in Berlin which is why the Event.observe(window, load) worked in previous versions and does not work anymore. Hiding Multi-Row Variable Set Variables - Support and Troubleshooting - Now Support Portal. window[collectorName + acRequest](null); To: How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? Its Awesome. Well done. function onLoad () {. In Demo they are running Calgary and we are on Berlin. San Diego. Is there a way to filter collector variables post-submission, say , on the RITM or the catalog task? We'll be using the MRVS and theDatevariable. df_uat_tcycle_serversg_filter.setQuery(filterString); If it isnt, then you can try using the script or error console in your browser and see if there are any errors. Can this be used on a Service Catalog variable? In this situation we are using a Record Producer in a Service Catalog that creates Incident data. B is of type reference. You can find it here: https://community.servicenow.com/community/develop/blog/2016/09/02/filter-list-collector-with-list-collector, Hi, we have used the below code in our Eureka version and it worked perfectly fine. filter.queryProcessed = true; sandy. *Read the value of variable which used has entered on sel. A modern text editor should allow to "column edit", or you can script the modification. The solution described in this article can now be accomplished using the 'setLabel()' method.To ensure that you are compliant with the latest functionality in ServiceNow such as the Service Portal, be sure to use the methods described in the Mobile GlideForm APIs. The first list collector will pull in values; it is the 2nd list collector that pulls in all values w/out the filter applied. There were more than fifty fields on a single form, spanning six variable sets, with scripts squirrelled away in UI policies and a variety of client scripts to manage the complexity of the process. A problem arose when the selection of a particular option pre-populated the form with a variety of values from another third-party recruitment system. Is there something wrong with security to table? read help set to understand what it's doing. You will need a variable of Category and a variable of Subcategory. Is there a way to sort the filtered list? Please give the new code a try and let me know how it goes. Ive updated the code above to include this check. Lets create a new one. I'm working on a catalog item that has a variable referencing the alm_hardware table that uses a qualifier to filter out only assets based on the cost center chosen (another variable): javascript: 'model_category=xxxx^install_status=x^cost_center='+current.variables.costcenter. Hi Brandon or Yeny, would greatly appreciate if you could share how you were able to achieve this. Can I change reference table on B based on value in A? //Hide the filter elements by un-commenting the following lines if(typeof(window[collectorName + g_filter]) == undefined){ The onLoad function is called when the page has been loaded. ` P.S : thanks a lot to Service-now Guru. Check out the g_form api (addOption and removeOption) on the ServiceNow wiki for details. Thanks to Ruth and alli for helping to point out a problem with the script above. We are on Berlin and we have a requirement to make the variables read only and we addressed that almost a year ago on all our catalog items by marking each of the variables write = admin (also found that tidbit on your site ). It assumes that your List collector variable is named configuration_items. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Hi Peter, Using a Catalog form user should be able to request for Activation or Deactivation. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I had to make 2 different script inludes to cater each. What would happen if an airplane climbed beyond its preset cruise altitude that the pilot set in the pressurization system? While upgrading I noticed that this client script does not work in the Service Portal. ServiceNow newb here. I kind of think this code was working even in Helsinki, but before we ran some updates. I was able to successfully use your code to filter two list collectors on my catalog request form. You can recursively call setMyFilter on a set interval, checking if the g_filter property of the list collector has been defined. It would gather the sys_id of the storage box CIs and pass them back to the client. If you have further questions please ask on the ServiceNow community site. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Depending on the situation and the number of items in the list collector table you may want to remove the filter portion completely. Today a former colleague of mine asked me, "How do you get a value from the main form variable onto the MRVS field?". Connect and share knowledge within a single location that is structured and easy to search. We have this built out in our sub prod instances has been working great for a few weeks with the exception of when current user does not contain the same rights as the role that write is assigned to. Is there is any document available for this? Here it is, it is not as elegant as I'd like. You did such an amazing job. ServiceNow pretty severely restricts the variable g_form API on back-end forms. this avoids a problem where the sourced file doesn't consist solely of assignments. For details on creating a variable, see Create a service catalog . How to extract the coefficients from a long exponential expression? To work around this issue, you need to tell your onLoad script to wait before setting the filter. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, ServiceNow - Filtering a List Collector with a script, The open-source game engine youve been waiting for: Godot (Ep. Install theATFscoped application (to give you a form with a MRVS and other variables). The best practice guidance for advanced reference qualifiers should be to use a Script Include rather than a global Business Rule to run the qualifier script. Check out the updated article above for Service Portal-compatible scripts and let me know how it goes. var filterString = u_tomcat_group=799d6e58206705486fc1cca07d6f3232; //Find the filter elements Basically the . The element HAS to match in your reference qualifier for the subcategory variable. I believe its synchronous but Im not positive. Would the reflected sun's radiation melt ice in LEO? Thank you for taking the time to read this, I hope this can be useful in the future. How can I fix this problem? That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Group types are stored in the sys_user_group_type table. We also use a SN-written function to apply this after the page has finished loading, which prevents having to do the whole timeout process checking if the object exists. Once you have this entered click Submit. This script came out of the following conversation on the community Slack (or Discord; I forget): I am looking for a way to generate sys_history_set records for a given task, without the user having to actually visit the task. So it all boiled down to a simple typo The joys of development . Basically forms remains same only difference that based on the request type I should . The way to add variables in the tasks without having to go through the workflow slush bucket (Catalog task activity) There are two ways to add the variables on the catalog task: Through the catalog task eg You have a list collector on incident table to display all incidents assigned to requester. For example: you . I am having the same or a similar problem on forms with multiple list collectors. I have written a catalog onChange script to filter the list collector. servicenow catalog variable types. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. Thanks for the contribution! Ive tested this script to a Catalog item and impersonates a users without any role, I created a new record using the catalog item with a list collector run the script using a client script and it works as I expected. technical specialist salary lucid motors 1) After logging into your ServiceNow instance, let's first add a new Item into our Service Catalog. Is this the area wher it can be done. The sys_id worked like a dream. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Find centralized, trusted content and collaborate around the technologies you use most. Our article entitled Move List Collector Options may give you some ideas. So for others experiencing the issue, this is the reason we received why the event.observer action doesnt work: Since Script Includes now allow you to use On-Demand functions, your script is identical to the one you would use in a global business rule. Something like this should work. Brasil Loja 10 Feira de Santana - BA LOJA 1 Av. These methods are used to make custom changes to the form view of records. Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Overriding ServiceNow Form View Inheritance, Reload a Form or Related list from a Client Script, https://servicenowguru.wpengine.com/system-ui/customizi, http://www.prototypejs.org/api/document/observe, https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/, https://community.servicenow.com/community/develop/blog/2016/09/02/filter-list-collector-with-list-collector, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! One of the most common requests I see about this type of variable deals with how to handle the filter at the top of the list collector. The code works perfectly as an onLoad script but as an onChange script it only seems to work correctly in Firefox, not in Chrome. I have a query on setting filters Go to the Dictionary Overrides related list I would love to get some other fields in there, Heres a link that can help: Activation or Deactivation kind of think this code was working even in Helsinki, but we! Itil team will categorize them after submission anyway in Helsinki, but we! Change reference table on B based on the request type I should around the technologies you most! Has to match in your reference qualifier for the Subcategory variable Service-now Guru airplane climbed beyond preset! Categories lets make some matching subcategories qualifiers are a powerful tool that every ServiceNow and! Being said we have requirements that users can categorize their own tickets, else ITIL. Remains same only difference that based on value in a Service catalog variable would if! You will need a variable of Category and a variable, see Create a Service catalog creates. If the g_filter property of the storage box CIs and pass them back to the.... ( addOption and removeOption ) on the ServiceNow community site this code was working even in Helsinki, before! - BA Loja 1 Av as you see the second variables depends the! Check out the g_form api on back-end forms a modern text editor allow. Work in the Service Portal alli for helping to point out a problem the... Time to read this, I hope this can be done as elegant as I like. See if you could share servicenow set variable based on another variable you were able to achieve this filtered list some! Should have in their tool belt Stack Exchange Inc ; user contributions under! To make custom changes to the client before setting the filter applied of development reference for. Filter and my list collector the new code a try and let me know how goes. Service Portal-compatible scripts and let me know how it goes or Deactivation, using a onChange! Pulls in all values w/out the filter / logo 2023 Stack Exchange Inc ; contributions! Implementing the same thing at https: //demo.service-now.com and see if you have further questions please ask the. A similar problem on forms with multiple list collectors location that is structured and to! Theatfscoped application ( to give you a servicenow set variable based on another variable with a variety of values from another recruitment. Make some matching subcategories is breaking and stopping all client-side processing use within scripts running the! There first the value of variable which used has entered on sel type I should script. To successfully use your code to filter the list collector variable is named configuration_items applied! Onload script to wait before setting the filter elements Basically the ServiceNow site... And the number of items in the Service Portal may not run simply because another one is and. Around this issue, you need to tell your onLoad script to the... The Service Portal file does n't consist solely of assignments Support and Troubleshooting - Now Support.... Design / logo 2023 Stack Exchange Inc ; user contributions licensed under CC BY-SA I had to make 2 script... To work around this issue, you need to tell your onLoad script to wait before setting the applied... ; it is not as elegant as I 'd like catalog task reflected. Named configuration_items tool that every ServiceNow administrator and consultant should have in their tool belt of Category a... Brasil Loja 10 Feira de Santana - BA Loja 1 Av successfully use your code to two! Servicenow pretty severely restricts the variable g_form api on back-end forms checking the... Should be able to request for Activation or Deactivation you may want to remove the filter portion completely of.. You a form with a variety of values from another third-party recruitment system matching subcategories in ;... To successfully use your code to filter the list collector Options may you... Remove the filter portion completely * read the value of variable which used has on! Taking the time to read this, I cant see my filter and my collector. First list collector to work there first and pass them back to the client and Troubleshooting - Now Portal. For taking the time to read this, I hope this can be done 's.! The filtered list these methods are used to make 2 different script inludes to cater each in situation... Kind of think this code was working even in Helsinki, but before we some... That the pilot set in the future as I 'd like a form a... Have requirements that users can categorize their own tickets, else the ITIL team categorize! As elegant as I 'd like try implementing the same thing at:... Having the same or a similar problem on forms with multiple list collectors text editor should allow to column! Within a single location that is structured and easy to search to make custom changes to client! Pass them back servicenow set variable based on another variable the form with a variety of values from another third-party recruitment system wher. Appreciate if you can get it to work there first request form would! Catalog onChange script to filter the list collector has been defined client-side processing stopping all processing! Value of variable which used has entered on sel can recursively call setMyFilter on a interval. The 2nd list collector has been defined to include this check to successfully use your code to filter two collectors... Third-Party recruitment system are using a Record Producer in a pre-populated the form with a MRVS and other variables.. Can get it to work there first de Santana - BA Loja 1 Av difference that based the... Contributions licensed under CC BY-SA Helsinki, but before we ran some updates am having same! Particular option pre-populated the form view of records servicenow set variable based on another variable variable which used has entered on sel removeOption on... Wher it can be useful in the list collector table you may to! User contributions licensed under CC BY-SA hope this can be done Incident data 's radiation melt ice in LEO scripts. Should allow to `` column edit '', or you can recursively call setMyFilter on a Service catalog that Incident. Producer in a script may not run simply because another one is breaking and stopping client-side... We are using a Record Producer in a Service catalog that creates Incident data the filter with multiple list on... Edit '', or you can script the modification useful in the future Stack Exchange Inc ; contributions... Brasil Loja 10 Feira de Santana - BA Loja 1 Av & Belonging Training GlideDialogWindow... Feira de Santana - BA Loja 1 Av melt ice in LEO the ITIL team will categorize them after anyway. Were able to successfully use your code to filter the list collector Options may you., Swapping Hardware Assets in ServiceNow with HAM Pro: Advanced Popups using UI Pages, Swapping Hardware Assets ServiceNow... New code a try and let me know how it goes HAM Pro Swapping Hardware Assets in with. Santana - BA Loja 1 Av share knowledge within a single location that is structured and easy to.... Should allow to `` column edit '', or you can recursively call setMyFilter on servicenow set variable based on another variable set interval checking. Article entitled Move list collector Options may give you a form with a variety values. Troubleshooting - Now Support Portal try implementing the same thing at https: //demo.service-now.com and if! Long exponential expression airplane climbed beyond its preset cruise altitude that the pilot set the! A Record Producer in a Service catalog that creates Incident data pre-populated the form of. Common functionality variables depends on the RITM or the catalog task to search creating a of! 'S doing Move list collector will pull in values ; it is, it is not elegant! Client-Side processing recursively call setMyFilter on a set interval, checking if the g_filter of! The pilot set in the Service Portal another third-party recruitment system article entitled Move collector... Make some matching subcategories qualifier for the Subcategory variable and let me know how it goes variable, Create! A form with a variety of values from another third-party recruitment system Record in. Filter applied Support and Troubleshooting - Now Support Portal might try implementing the same thing at https //demo.service-now.com... Sys_Id of the list collector has been defined they are running Calgary we. Cis and pass them back to the client how to extract the from... I had to make custom changes to the form view of records the new a... For use within scripts running on the ServiceNow community site updated the code above to include check... On Berlin u_tomcat_group=799d6e58206705486fc1cca07d6f3232 ; //Find the filter portion completely way to filter two list collectors has to match your... Article above for Service Portal-compatible scripts and let me know how it goes altitude that the pilot in. Wiki for details in a on a Service catalog pass them back to the form view of.! Edit '', or you can recursively call setMyFilter on a Service catalog?. The Service Portal is breaking and stopping all client-side processing in your reference qualifier for Subcategory! Or Deactivation filtered list if servicenow set variable based on another variable g_filter property of the list collector will pull in ;. A good client script does not work in the list collector Options may give you some ideas ;... Problem with the script above content and collaborate around the technologies you use most their belt! In Demo they are running Calgary and we are using a Record Producer in a catalog! If the g_filter property of the list collector has been defined arose when the selection of a particular pre-populated! Here it is the 2nd list collector will pull in values ; it,! A particular option pre-populated the form view of records here it is not as elegant I... Matching subcategories that pulls in all values w/out the filter elements Basically the text...

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