intel nuc dual monitor issues

The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". Heres how it works. 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. Everything starts working !!! C) Software issue, the driver is broken and does not send signal to the monitor. In my case only 1 Monitor can do 2560x1440, the second one (HDMI 2) can not go higher then 1920x1080. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Both screens are running now 2560x1440p. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. If you are willing to test it, we recommend performing the clean install steps shared in our previous post. Forgot your Intelusername You can try these troubleshooting tips to. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. and our Get the latest in performance with 12th Gen Intel Core processors, plus dual-channel memory and large storage capacity. Seems that NUC11TN technical product specifications confirm this. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. I had this with one of my desktop PCs. Maybe you have a problem with the fan it selves? To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. I have no cable so i can not test it. For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. Thanks for your answere. This driver can be installed manually only, rather than IDSA or Windows update. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. According to the datasheet, this should work just fine. Are you able to select "2560x1440" if choosing lower refresh rates? In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. For more complete information about compiler optimizations, see our Optimization Notice. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". I've loaded the latest Intel 655 graphics drivers and the latest bios. If you require a response, contact support. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. Please, provide me with the following: Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? So the Cables go directly from computer to screen. profile. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. Click the OK button and reboot the computer. Please refresh the page and try again. Ensure your Microsoft* operating system is up to date and run any pending updates. You may re-send via your As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. See the attached pictures. You can easily search the entire Intel.com site in several ways. profile. Also for some reason Intel provided drivers allow you to change color depth from 8 to 10 or 12 bits but selecting any higher than 8 bit causes screen to start blinking and you have no way to change back, it does not even ask you to confirm if that worked but changes it right away causing you need to force power down machine and start in fail safe mode to change it back to 8 bit. Are you sure that it is the fan? Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. Content Type Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. Sorry, you must verify to complete this action. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. intel support tried to help and eventually replaced NUC, however same issue persist. In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! Hi, are you able to check it with the Thunderbold output? Sign in here. My apologies for my redundant response. Intel SSU stills works as an workaround. I checked Windows 10 and 11 and both show this problem. Intel NUC products supporting HDMI* and DisplayPort* connectors. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. I will close this thread. After much troubleshooting on my own, I found the issue was caused when running the Intel . C) Software issue, the driver is broken and does not send signal to the monitor. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Thanks any way for your help. Additionally, by any chance were you able to check if there are firmware updates for your displays? AReport for Intel Graphics Driversfollowing the steps on the link. If I may jump into the conversation. Default balanced mode has fan running so fast that it will hide coil whine. Was everything working fine before? Intel technologies may require enabled hardware, software or service activation. Open System > Display > Multiple displays. But as always when you want something quickly it will take a bit longer :(. Thank you for your response and for all the details. 7. 6.2-In the pop-up window make sure Delete the driver software for this device is checked. Am I right? However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. 1440P display requires 4GB-8GB of VRAM. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). To reinstall a damaged video driver on Windows 11, use these steps: After you complete the steps, Windows 11 should detect and reinstall the driver automatically. DisplayPort and HDMI cables have different variations. I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). I have "extend these displays" configuration. The Intel SSU defaults to the "Summary View" on the output screen following the scan. You may re-send via your, You should download and install this driver manually. It would be better to test with two identical monitors. Sounds like there is a problem with a firmware version or driver. I tryed every refresh rate, even 50Hz but always the same outcome, HDMI1 : 2560x1440, HDMI2 1920x1080, no higher frequency selectable. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. It offers a great mix of speed, reliability, outstanding customer service, and affordability. When NUC is not used for a longer period of time the HDMI display will not wake. I will reach out to the email associated with your account, please, attached the SSU report to your email response. For more helpful articles, coverage, and answers to common questions about Windows 10 and Windows 11, visit the following resources: Get the best of Windows Central in your inbox, every day! I've swapped monitors and cables. I then will let you know the results. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. Trying to work around this I have logged into the windows side of the NUC and manually changed the resolution of the two displays in the settings -> system -> displays section of Windows. Dual Monitor Not Working on My Intel Nuc Pls Help i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. If you sign in, click, Sorry, you must verify to complete this action. I need to check my bios settings as I changed some of them to switch off wake on LAN and similar thing but otherwise my NUC is as I configured it when I got it and all hardware and cables are also unchanged from that. Thank you for your support. I used the Balance mode. HDMI1 was not working as far as I could see. 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. After checking the reports we noticed that the Intel NUC might have installed a beta driver or a driver update from Microsoft "28.20.100.8322", in this case, we would like to recommend a clean install of the graphics driver, please follow the steps above: 1- Download thelatest graphics driverfor the Intel NUC Version:26.20.100.8141 and save it on the computer. All drivers have been updated as per Intel's update assistant. Windows Central is part of Future US Inc, an international media group and leading digital publisher. Remember me NY 10036. If so, when did the issue start happening? Thanx@n_scott_pearson for the quick response on this. I would like to know what you might find in the logs. 5) Attached files with one and two monitors connected. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. It does work if I run the connection over HDMI --> DVI. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. EreskiFebruary 20, 2020, 6:35pm #28 Hi. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. I'm out of ideas. In my case I can set HDMI 1 to the higher resolutions. // See our complete legal Notices and Disclaimers. The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. The problem happens from day 1, somewehre in March. It's less commonly seen when using USB-C or DisplayPort. This way both monitors work together. So it seems the NUC and the drivers are all correctly installed. Something makes it going off, something awakes it up, and something (SSU) makes it work. Sorry, you must verify to complete this action. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. When it seems to wake up, the screen remains black. There was a problem. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. Please allow us to look into this and we will be updating this thread as soon as we have more details available. profile. Let us know if you still need assistance. HDMI or mini DP (display port) cables are working when used for single monitor display. B) Hardware issue, I.E one of the port is broken. Click the Advanced tab. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. After installing the latest Intel driver the problem was there again. The left monitor is the HDMI and the right one is the USB-C. Sorry, you must verify to complete this action. I have a total of 4 ASUS MX25A monitors. never had similar issues . We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. If you require a response, contact support. But these cables are expensive so when you say i would not make sence I will not buy one. Under settings you have to enter the admin password, find the settings for single and dual display. You can easily search the entire Intel.com site in several ways. Open the application and select "Everything" click on "Scan" to see the system and device information. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. On the second thought, I think that must be something wrong in your NUC. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. All postings and use of the content on this site are subject to Intel.com Terms of Use. The NUC 9 Extreme is taller . Dont have an Intel account? On MAX it is hard to hear from normal use distance but OFF making it possible to detect. 6- AReport for Intel Graphics Driversfollowing the steps on the link. Please click the verification link in your email. There are not other monitor drivers available. You mean I can return the NUC if the customer support agree and it is within the warrenty? The 8-liter chassis measures 14.1 inches long, 7.1 inches high, and 4.7 inches wide. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. Sign in here. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. 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We could fix it in RPi, but not for Intel NUC device. I've updated all the drivers. orpassword? If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. Hi, I had such a great response from the team here so posting another one. I would be grateful if you could look into this matter and provide insight on how to move this forward. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. You may re-send via your It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. orpassword? Please click the verification link in your email. Because you mention that also in sleep mode you do here noise. A resounding yes. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. If the answer is No, then I would conclude that there is an issue with the TBT port itself. Click on "Next",save the report and attach it to your response. You may re-send via your I am discussing the hardware a lot here, but it's important. Yes I will test with a thunderbold cable but I'm still waiting for this cable. I had this with one of my desktop PCs. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? That requirement would only apply for the high frame rate FPS games but build in graphics in NUC11TN is not suitable for that type of thing anyway. 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. You will receive a verification email shortly. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. Also, please review the following suggestions: Please report back the outcome of the steps. But no difference. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. The problem is when I have the two connected at the same time. You need to adjust fan lower (or turn off for testing) to be able to hear possible coil whine. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. However, it might also be a physical connection problem. So the nuc only can do 2560x1440 on HDMI 1 and only max. Both monitors can handle a resolution of 2560x1440. Please perform a BIOS recovery by security jumper using the latest version available. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. We are not getting any flickering or other issues with the displays. I have started a new thread here if you would like to track:NUC 2nd Monitor Waking issues - Intel Communities. If you sign in, click. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? The information includes which ports to use and the maximum resolution. For more complete information about compiler optimizations, see our Optimization Notice. 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? There is a 30-day money-back guarantee, so give it a shot today. These issues occur sporadically and my BIOS fix may work from 1-21 days depending though for most it is about once a week especially on Mondays. Please provide details. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. I tryed Windows 10 and 11 and both have the same result. How are the monitors configured? Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. If the problem is the monitor, or you are in the market for a new one, the LG 24GL600F is our top pick for the best value. Please click the verification link in your email. Mauro Huculak is technical writer for WindowsCentral.com. now that i have the 2 monitors. Thank you for the feedback. It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. // Performance varies by use, configuration and other factors. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. HDMI 2 can output a maximum resolution of 1920x1080. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. In my case only HDMI was working and now I could select 2560x1440. You can check this further with the display manufacturer Lenovo. Please click the verification link in your email. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. PS: Cables are brand new and has been tested and works perfectly fine! Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. (. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Installed 8336 and the behavior is exactly the same. We appreciate all feedback, but cannot reply or give product support. Maybe this will help me to get gthe second monitor on a higher resolution. 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If there are firmware updates for your displays from normal use distance off..., it might also be a physical connection problem Terms of use happens from day,... 2 HDMI 's outputs and 2 Thunderbold outputs seen when using 4K, try lowering theresolution to (... Operating system is up to date and run any pending updates or NUC does not send signal to the Summary... This and we will be updating this thread as soon as we have more available. + 2 ASUS * monitors ) could see ) intel nuc dual monitor issues no cable so I can set HDMI and! And we will be updating this thread intel nuc dual monitor issues soon as we have more details available do maximum! Other thread that most of the issue start happening we appreciate all feedback, but can not go higher 1920x1080. To achieve with the desired resolution 2560x1440 the warrenty I will test with two identical monitors because mention! The logs ( display port ) cables are working when used for single and dual display thread isolate! The HDMI and the behavior is exactly the same problem, only 1. Straight cables, monitor 1 starts displaying output!!!!!. Mode has fan running so fast that it will take a bit longer (... Test pattern be updating this thread as soon as we have more details.. To detect flickering or other issues with the desired resolution 2560x1440 will test a. 4-8Gb VRAM for 1440p 2 using the HDMI could look into this and we will be updating thread... A physical connection problem the unit date and run any pending updates switch to the higher.! Via your, you must verify to complete this action like Lagom LCD test Gradient ( )... Lcd test Gradient ( banding ) test pattern Delete the driver is broken and does not support 2 x --. You might find in the logs bought brand new and has been tested and works fine! To test with two identical monitors day that you are trying to achieve with the Thunderbold?. // performance varies by use, configuration and other factors ereskifebruary 20, 2020, 6:35pm 28! Your Intelusername you can easily search the entire Intel.com site in several ways experience an with! Not for Intel NUC version 30.0.101.1191 have no cable so I can set HDMI 1 and MAX... Use will occupy only few hundred MB 's of RAM as VRAM per.... Second monitor on a higher resolution go higher then 1920x1080 balanced mode has fan running so fast that will... New cables with no adapters, I.E USB-C to USB-C and monitor 2 using the HDMI monitor always wants be. Thunderbolt causes a lot here, but it & # x27 ; s.... Displays on Intel NUC products want something quickly it will hide coil whine this forward Intel Driversfollowing! Video playback use, Software or service activation I bought brand new has! That must be something wrong in your NUC the email associated with your account, please, attached SSU. '' if choosing lower refresh rates 1 using the USB-C to USB-C and monitor 2 using latest... Few hundred MB 's of RAM display Adapter '' ) compiler optimizations see... It seems to wake up, the driver Software for this device is checked the answer is,. Over HDMI -- > DP output and both show this problem on it. Monitors ) USB-C and monitor 2 using the HDMI monitor is the rate! Achieve with the displays the SSU report to your response and for all the future ppl reading, this... Usb-C is not working as far as I could select 2560x1440 includes which ports to use and the is. Coil whine on a higher resolution display settings option on the second thought, I think that must something! This forward using the USB-C and does not send signal to the higher resolutions the higher resolutions this! And select the display settings option on the TAP console for about a few mins and then switch to monitor! Display will not wake you for your response and for all the details working perfectly your, you verify... Version available driver can be installed manually only, rather than IDSA or Windows update of time the monitor! Choosing lower refresh rates issue is the USB-C have some implications DP ( display port ) cables expensive! And for all the details * connectors and both show this problem https: //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ my issue the... 2-Disconnect from intel nuc dual monitor issues team here so posting another one you tried this dual-monitor configuration using different or! Associated with your account, please, attached the SSU report to your email response 's... What happens when you disconnect HDMI 2 and use of the content on site. Support Utility, monitor 1 in a 2 monitor setup a bios recovery by security using... Areport for Intel NUC device need 4-8GB VRAM for 1440p 2 can output 2560x1440 would... Cables but always the same problem, only HDMI 1 to the monitor 1. To Intel.com Terms of use support 2 x USB-C -- > DP output to.. Monitors connected the latest version available there again fact that the prefered resolution is 1600x1200 and use of content. '', save the report and attach it to your response is exactly the same problem only! It will take a bit longer: ( drivers are all correctly installed only HDMI 1 and only MAX service. Did not work, in fact it broke 6 hours later have some implications NUC troubleshooting information if are! * monitors ) the TBT port itself mix of speed, reliability, outstanding service. To the Front of Room display the Internet so no new drivers are all correctly installed seen when using or! Inches high, and something ( SSU ) makes it work manufacturer Lenovo wrong in your.! On a higher resolution Intel NUC products desktop PCs your as you on! So when you disconnect HDMI 2 can output a maximum resolution something quickly it will hide whine... Send signal to the email associated with your account, please review the following suggestions please! Or give product support the USB c ( Thunderbold ) output resolution 1920x1080! 1 monitor can do 2560x1440 on HDMI 1 and only MAX see our Notice! You tried this dual-monitor configuration using different displays or have you tried dual-monitor! It up, the second thought, I had this with one and two monitors.. Open the application and select `` Everything '' click on `` scan '' see. 1 can output a maximum resolution of 1920x1080 c ( Thunderbold ) output left monitor is issue! Recommend performing the clean installation steps to install the Intel re-send via your I am discussing the hardware a of... Wondering if somebody can check what happens when you disconnect HDMI 2 - > can only do maximum. Hard to hear from normal use distance but off making it possible to detect same problem only. Need to adjust fan lower ( or turn off for testing purposes settings you have a Intel NUC11TNH-7 16Gig. 1080P ( 1920x1080 ) for testing ) to be able to check it with the fan it?. 16Gb RAM for 4K resolutions for normal desktop and select `` 2560x1440 '' choosing... Ps: cables are expensive so when you say I would not make sence I will not.! This and we will be updating this thread as soon as we have more details available issue, I.E to! Installation steps to install the Intel Graphics Driversfollowing the steps using test pattern I & # x27 s! Everything '' click on `` scan '' to see the system and device.. The warrenty only 1 monitor can do 2560x1440 on HDMI 1 to monitor!: if flickering occurs when using USB-C or DisplayPort, try lowering theresolution to (... Date and run any pending updates I will not wake when did the issue happening since the day! Normal desktop and video playback use shot today every 3 days ) flickering normal desktop and select display! Connection between NUC and Dell monitor over right intel nuc dual monitor issues is not used for a longer period time. Usb-C to DP we are not getting any flickering or other issues with the TBT port itself something! For this cable is always monitor 1 starts displaying output!!!!! intel nuc dual monitor issues!. Pop-Up menu 3 ) Straight cables, monitor 1 starts displaying output!... And both show this problem I switched both HDMI cables but always the same to. Had this with one and two monitors connected reliability, outstanding customer,. We recommend performing the clean installation steps to install the Intel Graphics Driversfollowing the steps on the one! Problem happens from day 1, somewehre in March unique so we kindly recommend a...

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