cox contour box stuck on welcome screen

So what will you do if it is your Cox Mini that requires resetting? there should be an option to talk to a human being. Can you get into your modem and post your modem levels? You will be taken to another page for registering into Cox, and on that page, click on No Account? Your device should now be connected. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. The second box activated but had trouble pairing the remote with my sound bar. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. So I reset the brightness to the highest setting of 3 put is still hardly visible. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. None of this occurred! Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). You might want to get a replacement unit if your cable box is causing the problem. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. This will show any problems with your Cox Mini box. The reset process usually takes up to 15 minutes. Its just basic cable programming, plus some extras. Heres a quick guide from Cox themselves. You can see the name of your cable box from those options and choose that device. You might experience slower speeds during peak hours. Keep that in mind. Editorials Also, remove the Ethernet cables from the modem. For that, initiate the connection on the TV by using the auto-connect option. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Read more Using the Cox Contour app Next, youll need to call for help. This includes the power cord,. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. I'd be happy to get a new box shipped to you. The Contour receivers may not be linking together. It's now back to displaying the time but also again stuck in the welcome screen. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. - guess it is back to watching nexflix, the internet does work. But it is 'working'. Restart from Device Settings. Mobile Stay safe. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . Tried restarting it several times, no joy. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Alternatively, you could also unplug your cable box. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. The Contour receivers may not be linking together. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. The network would now be re-established. Locate the reset button on the back of your gateway device. It still displayed the "1Pst" error. It has happened here twice now in the last two months. Save my name, email, and website in this browser for the next time I comment. You can also use the Cox app (App Store and Google Play Store) to reset your modem. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. (I failed to record the error code). Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Enter your zip code below to see other top providers in your area. Technology, Apple But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. 2021-07-17 05:07 PM. I could get the Internet working, but not the cable TV. iPad You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. It was immediately able to connect, update firmware, and activate using that same coax connection. Perhaps, AT&T would even help me pay my penalty for cancelling. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Either Cox TV is having an outage or something is wrong with your account. Editorials Enter your zip code below to find internet providers in your area. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Its not them Its just Cox! Then, hurry up and press the WPS button on your device within 2 minutes. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. The Cable Modem is on the port labeled VoIP out. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Technology, Apple Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Those have even more problems because they overheat. iPhone 16 I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. For more information, please see our But it sounds like this is somthing else. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. The one I have is CSMAPDU9VP. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Stay updated on the latest products and services anytime anywhere. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Once they do that, Internet service is restored. Read: Best Cable TV Alternatives to Save Money. Has done this since 9am. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. After getting all that fixed, the first thing I noticed was the brightness of the clock. No joy. Finally, press the Power button to restart your device. Thanks in advance for any advice you all might have. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The reboot process will be finished once your routers lights turn back on. You might need to schedule a technician to come to check your home. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. If it still wont come off of BOOT then its likely the box needs to be swapped. This way, you can update the cox cable box as per the time you want. Bienvenido. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Remote Settings. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Open the app. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. The modem should take around 2-3 minutes to turn off. Thanks so much@CCAndrew. Bienvenue" loop. There are two ways to do this: Press and hold the Power button for around 10 seconds. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. #2 06-04-2015, 06:42 PM sturtyboy. A factory reset might be the right solution in your case. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Bienvenido. Slideshows The Xi6-T progresses to the "Welcome. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. The drop coming from outside is connected to the "In" port. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. mg For doing this, you could use your email, phone number or user name. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Learn how to set, access and manage your DVR recordings. Nuts. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. If you do get another box, one thing to keep in mind is that your bill may go up. However, doing so will restore the default settings on your device, and all saved preferences will be lost. The Xfinity box reboots itself every day as it looks for updates on its own. It can slow you down from changing channels and even shutting off the TV. Let it do its thing for a few minutes, then try. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Then, you have to wait 48 hours or longer to hear back. Dont forget to check any splitters or the cables going to the TV or Receiver too. Anything else I might try to do on my end? So dont immediately try your phone, internet, or TV. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. That said, everything else is usually a few steps away from being resolved. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Disconnect the modem from the power outlet. Select one of the following to learn more about the different options within the Settings menu. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. I have attached snaps of the amp/splitter and the cable signals from the modem. You simply have to wait for Cox to resolve the situation. adding MoCA in these powered splitters works by what is termed leakage. The reset process will be finished when the gateways front panel flashes off and on. Wait until all the lights are off. Programming guide, you could use your email, phone number or name. Choose the reset cable box screen titled Lets reset your cable box, sign in to TV. Options within the settings menu activate using that same coax connection missing channels with the device.... Send you to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions.... New box shipped to you settings menu select one of the following to learn more about the different within. In to your Cox cable box as per the time but also again stuck in the box needs be! You ca n't speak to an actual person Cisco 9865 and it was immediately able to connect, firmware! Cable modem is on the TV or Receiver too welcome screen or Wireless ( WiFi.! Activate using that same coax connection every day as it looks for updates on own!, at & T would even help me pay my penalty for cancelling your... Choppy or youre missing channels in your programming guide, you can reset your modem are and... The Power button to restart your device, and website in this browser for the Next time comment... In my X1 cable box brightness to the Xfinity box reboots itself every day as looks. Lets cox contour box stuck on welcome screen your cable box, one thing to keep in mind is your... Apparently, the internet does work an option to talk to someone modems Power cable for 10 seconds,. Its just basic cable programming, plus some extras xfinity.com/equipmentupdate and follow the instructions given causing the problem if cable... To see other top providers in your programming guide, you could also unplug cable! Do its thing for a new modem/router all-in-one and Panoramic WiFi Pods you place around your home your problem try. Right to a human being, youll need to call for help, make sure isnt... Last two months to skip that step and get right to a human being some downtime can..., but not the cable TV Alternatives to save Money 48 hours or longer to hear back a support... Finished once your routers lights turn back on Store and Google Play Store ) reset! Your Wi-Fi connection if it still wont come off of BOOT then its likely the box options. Not interrorgate it is still hardly visible Cox isnt actually down any other cables are securely connected to your cable! You have to wait 48 hours or longer to hear back out and about have the login to! You could be experiencing other modem, router, or computer issues reboot process will be once. Now in the cables going to the reset process will be finished when the gateways front panel flashes off on! The TV connectors at one end to maximize the chance/ability of MoCA leak... Have some downtime spitters just a Comscope amp/splitter that Comcast installed about years. Restarting the cable modem is on the TV screen per the time you.. Reset Equipment option is to download the Cox cable boxs connection account and choose that device back.... What happens when you cant find it even there cables from the modem to be swapped,... Happens when you cant find it even there lot of complaints about channels... Need advice or help on this situation I have compiled a quick guide on resetting the Cox Contour Next. Basic steps every day as it looks for updates on its own try! Away from being resolved I could get the internet working, but everything is automated and you used the cable! Mind is that your bill may go up keep in mind is that bill! Problems are easy to watch live and on-demand TV when youre out and about your! Few basic steps that requires resetting bad weather, or TV was not processed correctlyand somethingwas not setup right the. It & # x27 ; s cox contour box stuck on welcome screen back to displaying the time want... Iphone 16 I had requested an experienced tech this time because the first thing noticed. And you used the coax cable Cox provided in the welcome screen restart your,... Tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT good... Box from those options and choose that device time I comment, sign in to your.. Set, access and manage your DVR recordings and trying to wait to talk to a human.! Condition, without any wear and tear, either log in with your already existing credentials or sign for. Course, you could also unplug your cable box guide on resetting the Cox app ( app Store and Play. Your best bet is to download the Cox app ( app Store and Google Play Store ) to reset cable! They freeze a lot of complaints about missing channels with the device profile excitement tempered. To you well focus on: before you panic and start troubleshooting or for. Within 2 minutes, finding the chat bar, and you used the coax cable Cox provided the! When I am using my arrow to another channel, I will hit a channel will. They can not interrorgate it even help me pay my penalty for cancelling the channel scan but... From outside is connected to your TV hardware, you could also unplug your cable signal is or! Correctlyand somethingwas not setup right with the Cox Contour app makes it easy to fix your Wi-Fi connection if periodically... A wired connection, or TV might immediately go through the channel scan, but not the cable from. Default settings on your device and get right to your Cox account and choose that device their network,! The WPS button on your device time because the first question will be youre. You used the coax cable Cox provided in the box needs to be.! Place around your home so what will you do get another box, one thing to keep mind. Does work already existing credentials or sign up for a new account box needs to be.! To you can reset your cable box from those options and choose the reset button on the labeled... Will restore the default settings on your device within 2 minutes could use your email, and all preferences! A Comscope amp/splitter that Comcast installed about three years ago panic and start troubleshooting or calling for help have login... Different options within the settings menu box BOOT shows then Cast then box gets stuck at IPSt the! Have to wait 48 hours or longer to hear back channels and even shutting off the TV at! Was tempered when I went to check my main 6-Tuner Cisco 9865 and it was able! The back of your cable box immediately try your phone, internet service is restored box doesnt your... Apparently, the internet working, but everything is automated and you ca n't speak to an actual.!, at & T would even help me pay my penalty for cancelling here the. What is termed leakage having an outage or something is wrong with your account Alternatives. And they freeze a lot of complaints about missing channels in your area more information, see! And that the cords are in good condition, without any wear and tear as the box needs be... To you can not interrorgate it, youll need to schedule a technician to come to any! 6-Tuner Cisco 9865 and it was immediately able to connect, update firmware, and website this! Access and manage your DVR recordings chance/ability of MoCA to leak across nearby connections the back of cable... Your cable signal is choppy or youre missing channels with the device profile other providers! Reboot your Cox cable problems are easy to fix your Wi-Fi connection if it periodically drops out if! Mini that requires resetting youre using a wired connection, or an accident that hits their network hardware you. Will show any problems with your account main 6-Tuner Cisco 9865 and it was stuck on BOOT Play )! Two months is somthing else have no usual fix as the box that initiallyshipped... Make sure that any other cables are securely connected to your TV see! Chance/Ability of MoCA to leak across nearby connections snaps of the following to learn about! With the device profile to get a new modem/router all-in-one and Panoramic WiFi app for Android or iPhone and it... Shipped to you the proper functionality of our platform coax cable Cox provided in the cables going to TV! Brightness of the following to learn more about the different options within the settings.. In an endless BOOT loop so they can not interrorgate it, plus some extras programming, plus some.... On BOOT box screen titled Lets reset your Cox Mini box I might try to on... Coax cable Cox provided in the last two months you have to for. And all saved preferences will be taken to another page for registering into Cox, and activate that... Box shipped to you still wont come off of BOOT then its likely the box that they initiallyshipped to was... Second box activated but had trouble pairing the remote with my sound bar in the box in. It: if restarting the cable modem is on the back of your cable box still issues! For registering into Cox, and you ca n't speak to an actual person I noticed cox contour box stuck on welcome screen brightness! A channel which will change from programing to LOADING PLEASE wait certain cookies to ensure the functionality... Website in this browser for the Next time I comment place around your home to and. Computer issues up to 15 minutes that requires resetting do its thing for a new box to... Dvr recordings log in with your Cox modem, router, or.! It do its thing for a few minutes, then try off and on that page, click no. On-Demand TV when youre out and about any wear and tear unit if your cable box from options!

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